Senior Project Manager - Quality - Executive Offices PO (Medical Center)

Senior Project Manager

At Houston Methodist, the Senior Project Manager position is responsible for initiating, defining and managing very high-profile projects of considerable complexity. This position sets the strategic direction for the assigned area of responsibility, ensuring completion of projects related to quality processes, systems linkages, documentation, reporting, metrics and review. The Senior Project Manager position has full project life cycle ownership; leading, coordinating, and completing projects from planning and design implementation to measurement and maintenance of desired outcomes with minimal supervision, developing meaningful reports to support business activities, and communicating professionally and persuasively verbally and in writing. This position monitors milestones and identification of potential barriers, providing innovation recommendations and solutions to assure successful execution and stabilization of process. The Senior Project Manager position regularly provides and disseminates project analysis, assignment, timelines and progress reports to leadership, as appropriate.

Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

Provide personalized care and service by consistently demonstrating our I CARE values:

• Integrity: We are honest and ethical in all we say and do.
• Compassion: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
• Accountability: We hold ourselves accountable for all our actions.
• Respect: We treat every individual as a person of worth, dignity, and value.
• Excellence: We strive to be the best at what we do and a model for others to emulate.

Practices the Caring and Serving Model

Delivers personalized service using HM Service Standards

Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Establishes and maintains clear and concise communication, leading and initiating problem resolution related to the project scope. Identifies needs and constraints of project scope and status availability. Facilitates communication, managing stakeholder(s) expectations.

Executes project requests from customers and department leadership. Serves as an effective liaison between multiple client groups and stakeholders across various levels of management.

Works creatively and analytically in a problem-solving environment fostering teamwork, innovation and excellence. Actively leads and participates in meetings and provides meaningful contributions that drive decision-making and clearly identifies next steps.

Responsible for directing, developing, and implementing operational projects as assigned. Develops and manages project team and scope, goals and critical success factors, effectively communicating progress and delivering timely project outputs.

Works in collaboration with leader to drive project to successful outcomes, serving in an advisory capacity for complex business decisions by identifying needs, making assessments and problem solving.

Works with leadership teams across multiple departments to identify priorities and achieve organizational alignment across various projects.

Actively participates in internal quality-improvement teams, proactively driving quality-improvement initiatives to ensure the best possible delivery of service, quality outcomes, and high customer satisfaction, as appropriate.

Develops and presents communications that may be distributed to entity, business cases/analysis, reports and presentations with compelling data for leadership review, as appropriate.

Analyzes, measures and drives project performance utilizing data gathering tools and methods needed for project requirements. Communicates and disseminates timely data analysis and findings to management and appropriate entities and/or identified committees.

Develops and leads training strategies, education and communication related to projects across Houston Methodist and multiple departments, as appropriate. Provides feedback and metrics related to project training, as appropriate.

Operationalizes strategic plans with timely execution of project deliverables. Tracks the status and coordinates deadlines of all projects, identifying potential barriers to project progression and implementing solutions/resolutions. Utilizes a variety of software applications to create/compose both non-routine and sensitive senior management level communications and reports.

Utilizes efficient and cost-effective work practices with department resources and supplies; provides recommendations to reduce expenses. Completes timely and accurate expense reports as determined by leadership, as applicable.

Prepares estimates and detailed project plan for all phases of the project. Provides support to aid in complex financial decision making related to project scope, as appropriate.

Analyzes and assesses present and future needs, trends, challenges, and opportunities. Participates in strategic planning for department. Generates and communicates new ideas and suggestions that improve quality or service.

Supports hospital and department goals and offers innovative solutions through participation in department projects to improve the efficiency and effectiveness of current practices. Completes and updates the individual development plan (IDP) on an on-going basis. Ensures own career discussions occur with appropriate management.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Bachelor's degree

Five years experience in a related discipline, managing multiple projects of a complex nature for a significant duration. May consider HM employee with four years experience with demonstrated progressive responsibility.

Master's degree combined with HM Fellow satisfies all experience requirements

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Strong communication and presentation skills. Ability to conduct effective presentations
• Ability to establish and maintain positive Sponsor, project team member and internal relationships
• Strong analytical and interpersonal skills
• Advanced spreadsheet skills (i.e. creating pivot tables, performing v-lookups, and managing large data sets). Intermediate word-processing and presentation software skills
• Strong project and time management skills
• Initiative - Exhibits resourcefulness, independent action and judgment that are position appropriate. Evaluates, selects and acts on various methods and strategies for solving problems and meeting objectives
• Adaptable - flexible in handling change, able to juggle multiple high priority demands, able to adapt to new situations with innovative ideas or approaches. Can maintain focus on goals and easily adjust to how they are achieved
• Professional handling of exposure to confidential/sensitive information

WORK ATTIRE

• Business professional Yes

TRAVEL

• May require travel within the Houston Metropolitan area Yes

Houston Methodist Specialty Physician Group - As one of the nation's leading hospitals and academic medical centers Houston Methodist has brought together some of the nation's leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG), these specialists not only provide excellent clinical care, but are on the forefront of research, developing leading-edge technologies and treatments, and teaching the medical pioneers of tomorrow. This combination of clinical service, research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners, HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.