Senior Product Manager (Healthcare)

Senior Product Manager, Healthcare

The Senior Product Manager, Healthcare is responsible for overseeing the management of TD Bank transaction banking capabilities for commercial customers in the Healthcare market vertical, including solutions focused on revenue cycle management and payments. The Senior Product Manager, Healthcare oversees the design and development of targeted offerings that meet customer business needs and the Banks profit and loss objectives. The Senior Product Manager, Healthcare is also accountable for building a strategy that focuses on competitive product functionality, operational effectiveness, effective risk management, and strong financial performance. Other key responsibilities include building effective KPIs and monitoring the performance of the product portfolio against those targets. The ideal candidate will be a current or former corporate practitioner with prior experience at a large hospital chain or medical group with deep knowledge of revenue cycle and payments processes and workflows, healthcare technology systems, and healthcare industry standard file formats (EDI 835, EDI 837), and related concepts. The candidate must have the ability to build comprehensive product strategies, analyzing market and technology trends, collaborating with internal teams and technology vendors to build and maintain healthcare revenue cycle and payment management products and processes and build strong business cases for necessary investments.

The Senior Product Manager oversees the end to end management of assigned products, services and programs including features, benefits and characteristics that meet customer needs and are priced to meet the Banks profit and loss objectives. The Senior Product Manager is accountable for building value proposition the business wants to deliver and mapping the investments required to get there. This role is responsible for formulating strategy, policy and overall direction of the identified product or suite of products portfolio.

Depth & Scope:

• Recognized as a strategic thinker with significant in-depth and/or breadth of expertise in a complex field and knowledge of broader related areas
• Accountable for major functional areas with mass or niche products/segment suite and high levels of complexity and attributes
• Generally accountable for a significant product management area that typically has enterprise wide impact or accountability
• Enterprise or functional expert, requiring broad managerial and deep specialized knowledge at the enterprise, business, regulatory and industry levels
• Senior specialist providing advisory services to executives, business segment leaders and governs the requirements for own work
• May lead on product programs and projects on behalf of the business
• Solves unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that have significant financial and operational impact within the context of their own field
• Develops and maintains a robust understanding of the regulatory requirements, customer, market, and industry to deliver product and process innovation to improve the value proposition
• Develops and implements products/policies and procedures in such a way that it enhances the end to end customer experience (including training, enhancement and irritant reduction) while achieving business objectives
• Oversees and ensures the clear and effective delivery of products and services to the customer
• Acts as Subject Matter Expert for product-related inquiries
• May lead business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact
• Liaises with partners (i.e. Marketing, Phone Channel, Retail) to understand industry and customer trends; analyzes challenges and identifies areas of opportunity through customer research, focus groups, and external secondary research; facilitates ideation sessions and builds necessary business cases for NPD, identifying solutions and building stronger plans for growth
• Builds and maintains effective relationships with sales distribution, key internal stakeholders and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternatives
• Leads and facilitates problem solving sessions with partners and vendors
• Designs end to end process for development, implementation, use, reporting and feedback on developed products and segments
• Directs and coordinates market research to determine underlying customer needs input to development process
• Participates in the day to day management of the product(s), identifying and implementing product features and enhancements, providing business case support of recommendations and assisting in the strategic development of new initiatives
• Adheres to enterprise frameworks or methodologies that relate to activities for own business area
• Delivers financial results for the product/product suite via operation of all available levers: pricing, margin, volume etc., creates and delivers business cases to achieve strategic business results (acquisition, retention, customer experience, engagement and market share)
• Supports Senior Management as a subject matter expert for the product(s) portfolio through all forms of written and verbal presentations, (product reviews, planning and forecasting, strategic review sessions)
• Conducts ongoing industry and competitive analysis to obtain market insights and ensure Acquisition Teams are kept informed of matters to be competitive and win in the marketplace
• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
• Refines product management strategies through detailed analysis of the P&L, ongoing competitive research and review of marketing/risk management tactics
• Ensures effective product policies and processes are established to support business processes align with risk appetite
• Oversees product management deliverables within budget and as per the approved product plan, working with business partners to develop the content of those deliverables
• Champions the development of the annual business plan and the monthly/quarterly forecast process
• Contributes to and supports partner led projects as identified
• Participates and collaborates on initiatives with internal and external service providers (IT, operations, legal, compliance, marketing etc.) to ensure the product meets TDBG objectives and standards
• Identifies and manages risks (market, credit, operational) associated with the product/segment
• Develops/maintains productive working relationships with distribution channel owners
• Is knowledgeable of and complies with Bank and Industry Codes of Conduct
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Education & Experience:

• Undergraduate degree or product certificate and/or
• 10+ years relevant experience
• Previous Product experience required
• Experience in leading strategy strongly recommended
• Advanced knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, competitive intelligence
• Knowledge of current and emerging competitor and market trends
• Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of product initiatives
• Ability to forecast and contribute to strategic direction of the product management function and provide advice to senior leadership
• Ability to establish goals and objectives that support the strategic plan
• Skill in mentoring, coaching and performance management
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships across teams and functions
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgement in making decisions
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Skill in preparing and managing budgets and P&L
• Knowledge of and/or skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to handle confidential information with discretion

(Preferred Qualifications):

• 7+ years relevant healthcare revenue cycle management or healthcare payments management experience, preferably as a corporate practitioner.
• 4+ years of treasury services product management experience preferred.
• Proven effective communication and stakeholder management skills to collaborate effectively with cross-functional teams (marketing, sales, risk management, technology) to design and implement new Lockbox Product features and functionalities.

Employee/Team Accountabilities:

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
• Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to