Senior Network Engineer

*Skills*
Network engineering, outlook, zoom, slack, onedrive, sharepoint, technical support, Troubleshooting
*Top Skills Details*
Network engineering,outlook,zoom,slack,onedrive,sharepoint
*Description*
The Technology Support Analyst will work within a team of analysts and is responsible for providing technical support and guidance for the organization's collaboration tools and platforms, such as Microsoft 365 (Outlook, Teams, OneDrive, SharePoint Online), Cisco Webex (Meetings, Teams), Zoom (Meetings), Slack (Chat), etc. The technology support analyst troubleshoots and resolves issues related to the collaboration services, monitors, and analyzes the usage and performance of the collaboration services, collaborates with other IT teams and stakeholders to deliver effective and efficient collaboration solutions. The collaboration team is responsible for all change communications from the technology department. These responsibilities include creation of job aids, drafting communications, and getting approvals from business partners to publish them.
* Troubleshoot and resolve issues related to the collaboration services infrastructure and applications, such as email, chat, video conferencing, and document sharing.
* Monitor and analyze the usage, performance, and customer satisfaction of the collaboration services and implement improvement initiatives.
* Collaborate with other IT teams, business units, vendors, and external partners to deliver effective and efficient collaboration solutions that meet the organization's needs and expectations.
* Stay updated on the latest trends and technologies in the collaboration domain and evaluate their potential benefits and risks for the organization.
* Establish and enforce policies, standards, procedures, and best practices for the collaboration services group.
* Deliver comprehensive training sessions and develop essential user support materials for corporate end-users, including detailed user guides, FAQs, step-by-step tutorials, instructional videos, and more.
* Create communications for the technology group to inform them about the latest updates, features, issues, and best practices of the collaboration services.
*Additional Skills & Qualifications*
* Bachelor's degree or equivalent work experience in in computer science, information systems, engineering, or related field
* Minimum of 5 years of experience in providing technical support and guidance for collaboration services
* In-depth knowledge of various collaboration technologies and platforms, such as Microsoft 365 (Exchange Online, Teams, SharePoint Online), Cisco Webex (Meetings, Teams), Zoom (Meetings), Slack (Chat), Google Workspace (Gmail, Drive), etc.
* Strong skills in network administration, system administration, cloud computing, IT security, IT service management, IT governance, and ITIL framework
* Excellent verbal and written communication skills * Ability to prioritize multiple simultaneous projects.
* Ability to track, manage, and ensure project tasks are completed on time.
*Pay and Benefits*
The pay range for this position is $35.71 - $42.85/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Evansville,IN.
*Application Deadline*
This position is anticipated to close on Oct 6, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.