Senior Manager, Technical Program Management - Operations Analytics (WMC)

Senior Analytics Program Manager

Walmart Connect is seeking a highly skilled Senior Analytics Program Manager to lead complex analytics and business insights initiatives across our digital advertising operations. This individual contributor role will drive the execution of high-impact projects by partnering closely with cross-functional teams including Sales, Operations, Product, and Data Engineering. This individual will be an expert at translating business needs into technical solutions, managing program roadmaps, and delivering actionable insights to audiences including Leadership that optimize operational efficiency. This is an opportunity for a senior APM with strong communication and story-telling skills, a data-driven mindset, and a passion for solving operational challenges in a fast-paced environment.

What You'll Do

• Lead the end-to-end delivery of operations analytics programs including requirements gathering, metric and KPI definition, and dashboard development
• Manage stakeholder communication and expectations across Operations and Client Services and cross-functional (XFN) partner teams ensuring clarity around program objectives, priorities, progress, and outcomes
• Identify process inefficiencies and data gaps across operational workflows, and recommend solutions to enhance data accuracy, consistency, and availability
• Define and manage project roadmaps, timelines, and deliverables while adapting to evolving business strategies and supporting continuous learning and iteration
• Provide actionable, data-driven insights through effective and compelling storytelling to highlight tradeoffs and trends, and deliver reports that inform and align senior leadership
• Collaborate with cross-functional (XFN) insights teams to align reporting structures, drive unified analytics frameworks, and contribute to Weekly Business Reviews
• Take responsibility for tracking and surfacing operational OKRs and other performance metrics, ensuring visibility across leadership and contributing to strategic decision-making
• Build and maintain productive, trust-based relationships across the organization at all levelsfrom individual contributors to senior leadershipto ensure alignment and momentum
• Support continuous improvement initiatives by evaluating "what-if" scenarios, conducting dry runs, and iterating on processes to optimize operational performance
• Manage program timelines and priorities independently, delivering results under tight deadlines in a fast-paced, ambiguous environment

What You'll Bring

• A bachelor's degree in Business Analytics, Statistics, Computer Science, or a related field; an MBA or Master's degree is a plus
• More than 5 years of experience in Business Intelligence or a closely related field
• At least 2 years of hands-on experience in the online advertising industry, with a strong grasp of advertising operations and key performance indicators
• Expertise in working with large datasets to uncover actionable insights that drive business value
• A proven track record of independently managing complex technical programs and consistently delivering results in fast-paced and ambiguous environments
• Proficiency with business intelligence tools and dashboard platforms, including PowerBI and Tableau
• Outstanding communication skills, with the ability to translate technical concepts into clear, business-friendly messaging and drive stakeholder alignment
• Strong organizational and problem-solving abilities, with the capacity to multitask and respond to urgent business needs

Preferred Experience

• Experience in a leadership or mentoring capacity, even as an individual contributor, fostering a culture of high performance and continuous improvement
• Familiarity with online advertising operations and terminology, including campaign optimization, pricing strategies, and inventory forecasting