Senior Manager, Customer & Marketplace Insights

McKesson Medical-Surgical Senior Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Do you want an impact-oriented role at a mission-driven company that makes a difference in the lives of patients and providers across the country? If so, read on!

McKesson Medical-Surgical is seeking a Senior Manager to join our Customer & Marketplace Insights (CMI) team. In this role, you'll be the expert on marketplace dynamics and will guide our organization to deliver on our Customers' most important needs while growing the business. You'll produce strong data-driven insights that identify opportunities, outline clear implications, and justify strategic recommendations. Analysis, executive communication, problem solving, collaboration, relationship management, and a steadfast focus on the Customer are daily aspects of the role. This role will primarily provide insights and recommendations aligned with the Extended Care segment and/or the Lab product portfolio.

Responsibilities include a deep understanding of market dynamics and customers across multiple settings, monitoring and translating the regulatory and reimbursement landscape, and ongoing business analysis that identify actionable insights.

The winning candidate will be:

• Analytical: extracts, formats and presents data in insightful and compelling ways.
• Action-oriented: operationalizes insights by clearly demonstrating impact.
• Collaborators: expertly brings people together to solve problems through high inclusivity.
• Communicators: creates compelling stories and is authentic, clear, and concise.
• Creative: thinks out-of-the-box to solve problems and uncover opportunities.
• Customer-forward: executes work with an intimate understanding of Customers.
• Financially astute: understands the financial drivers of the business and applies it to work.
• Influencers: takes recommendations to completion in a matrixed organization.

You should be wired for data, strategy, innovation, and collaboration. You respect that PowerPoint is a critical communication tool and are comfortable, engaging, and effective in front of stakeholders, leadership, and executives. And you want to do it all with a positive attitude on a team that wants to have fun together. If that's you: let's go!

Focus & Responsibilities:

Thought leader, subject matter expert, and main point-of-contact for all things marketplace insights for the Extended Care space and Lab products within our Medical-Surgical division. Conduct market analysis, opportunity assessments, industry expertise, and mapping to find insights that shape near-term priorities and inform growth goals. This includes personas, journeys, need hierarchies, deep competitive assessments, composing & synthesizing information, illustrating key business trends with both internal & external data, analyzing standard trended reports for insights, and assessing outliers. Coauthor strategic documents that lead to and inform the go-to-market action. This includes working extensively with stakeholders across Corporate Strategy, Finance, Marketing, Pricing, Product Strategy, Sales, and the Executive Team to identify our market aspiration, analyzing the market to determine segmentation and where to focus, and facilitating what value we bring to Customers. Execute both standardized reporting to monitor performance and deep dive analyses on pertinent business topics with a focus on driving action.

Critical Skills:

• Demonstrated ability to develop data driven insights that drive action
• Demonstrated ability to synthesize disparate pieces of information
• Triangulation of data and insights across multiple sources
• Strong presentation skills and the ability to clearly and concisely explain complex market dynamics
• Executive-level communication & stakeholder management
• Expert proficiency with MS Excel and PowerPoint
• Business planning and competitive analysis
• Cross-functional leadership and collaboration

Additional Knowledge & Skills:

• Experience in statistical modeling
• Experience developing market segmentation
• Experience using market research
• Experience building different types of forecasts
• Experience informing financial planning
• Experience in Healthcare
• Experience in Power BI and SQL
• Experience in B2B

Education:

• Bachelor's degree in Business, Analytics, Economics, or similar relevant degree, required
• Minimum of 7 years of B2B experience

Travel:

• Travel for Customer interactions and business meetings (~5-10%)

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position $101,200 - $168,600

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information.