Senior Infrastructure Engineer

Senior Infrastructure Engineer

Wells Fargo is seeking a Senior Infrastructure Engineer to join the Workplace Technology End User Compute Platform Operations team. This role will be instrumental in shaping and leading a high-performing operations team, working closely with engineering & development teams, help desk & onsite support teams to deliver a scalable, secure, modern desktop and mobility platform across the enterprise.

In this role, you will:

• Support & troubleshoot operating system, network, infrastructure and application related issues.
• Manage and optimize device provisioning workflows with Autopilot, Intune, and SCCM, analyzing system & deployment logs to identify root causes or implement corrective actions
• Support mid-scale enterprise desktop migrations on all environment such as virtual, physical and cloud.
• Collaborate with security teams to integrate endpoint protection products - CrowdStrike, Defender, Symantec Endpoint Protection and BitLocker
• Collaborate with secure network teams when issues arise with compute + VPN, proxy, and firewall-related issues impacting endpoint performance
• Assist with implementation of configure and manage device policies, conditional access, and compliance using a variety of tools including Intune, Entra and GPO
• Work with Principal and SRE engineers to monitor and analyze endpoint performance and user experience via Aternity, ThousandEyes, Prometheus, Splunk, Graph and KQL
• Assist with developing or providing input for manual or automated script creation using PowerShell, Python and Ansible
• Implement or assisting with identifying self-healing and telemetry-based alerting mechanisms for proactive issue resolution
• Collaborate with co-workers on operational support and continuous improvement initiatives for enterprise desktop and mobility platforms and implement efficient platform support strategies
• Assist in the transition of the enterprise device fleet to modern cloud-managed endpoints
• Assist with the deployment, configuration, support and lifecycle of;
  • Windows 11 physical devices
  • Apple macOS devices
  • iOS and Android mobile devices
  • Windows 365 Cloud PCs
• Ensure platform reliability, performance, and security across hybrid, remote, and in-office environments

Required Qualifications:

• 3+ years of enterprise desktop engineering experience with Windows 10/11 & Apple OSX
• 3+ years of enterprise support on virtualization desktops such as Citrix & Windows 365 Cloud PCs
• 3+ years of enterprise operations for mobile iPhone & Android devices & operating systems
• Proven experience in maintaining on-prem, PaaS & SaaS compute infrastructure used for enterprise endpoint management
• Familiarity with scripting or programming in languages such as Python, Bash, PowerShell, C#, .NET, Java, YAML or similar
• Hands-on experience managing compute in Microsoft Azure, Entra, Intune, SCCM
• Hands on experience using the following environments, products and technologies: Aternity, 1K Eyes, Prometheus, Graph, KQL, Splunk, Google Cloud, Global Protect, Broadcom WSS, CrowdStrike, Defender, Symantec Endpoint Protection, BitLocker, SecureDoc WinMagic
• Proficient in reading, deciphering and using diagnostic logs as a mean of troubleshooting

Desired Qualifications:

• Strong collaboration skills with cross-functional teams
• Possesses core Site Reliability Engineering skills
• Experience in supporting VDI solutions using Citrix & VMware
• Familiarity with mobile device management (MDM)

Pay Range: $87,000.00 - $168,000.00

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.