Senior Analyst, Access Command

Senior Analyst, Access Command

You will be a part of the Network Operations Excellence (NOE) team which is a component of the Global Support and Integrity Operations (GSIO) organization. The primary role of this organization is to provide the best support for Dashers, Consumers and Merchants to maximize Customer retention while minimizing cost. We achieve this by creating feedback mechanisms and insights to influence process design and resource allocation to improve the experience. Our ultimate objective is to enhance the experience of all customers engaging with DoorDash, and improve key performance indicators (KPIs). To achieve this objective, the team will operate and execute support experiences.

We are looking for a detail-oriented and proactive Senior Analyst to join our Access Command team. In this role, you will play a key part in the delivery of mission-critical provisioning services for our global BPO support agents. You'll ensure seamless tool access, conduct thorough compliance audits, and lead process improvement initiatives. In addition to access provisioning and audit responsibilities, you will also own documentation and workflow processes to support scalability and ensure operational consistency.

This is a high-ownership role requiring strong problem-solving skills, cross-functional collaboration, and the ability to manage technical complexities with confidence. You will report into the Strategic Planning & Execution Manager within the NOE organization.

Generally, working hours are 8:00 AM - 5:00 PM PST, Monday through Friday, with flexibility for 2nd or 3rd shift support depending on business needs.

Must be based in one of the following locations: New York, Seattle, San Francisco, Tempe, Sunnyvale and able to travel pending the needs of the business. Required to make bi-yearly trips for team on-sites.

You're excited about this opportunity because you will:

• Provision and manage user access across multiple platforms.
• Support onboarding, offboarding, and lifecycle access management.
• Perform comprehensive audits to ensure data integrity and compliance.
• Triage high-priority access issues and work closely with vendor partners.
• Troubleshoot complex identity issues.
• Lead continuous improvement initiatives.
• Integrate identity platforms with SaaS and internal applications.
• Engage directly with senior leadership to manage escalations.
• Support and educate end-users on IAM processes.

We're excited about you because you:

• Have 3+ years of experience in access management.
• Bachelor's Degree
• Possess in-depth knowledge of security protocols.
• Are proficient with access management tools.
• Have a working knowledge of SQL.
• Demonstrate strong ownership and communication skills.
• Thrive in changing environments.
• Value clarity and structure.

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Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws. DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page.

The national base pay range for this position within the United States, including Illinois and Colorado.

$63,000 - $105,900 USD

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.