Scheduler

Scheduler Position at Quantum Pain and Orthopedics- Austin

Quantum Pain and Orthopedics- Austin (78704) is looking for a scheduler to join our team! The scheduler is responsible for checking out patients and understanding patient needs to successfully organize and schedule procedures accordingly and promptly.

Essential functions:

• Communicates with all appropriate parties regarding patient and procedure
• Follows up and ensures all documentation is obtained
• Verifies if all authorizations have been obtained prior to scheduling procedures
• Schedules and/or reschedules patient follow-ups and procedures
• Coordinates transportation for our procedure patients, if needed
• Informs and provides patient with necessary information and instructions prior to procedure date
• Follows up on all canceled or no-show patients
• Checks out patients
• Sends prescriptions to pharmacy via fax or email
• Moves patients through appointments as scheduled
• Answers telephone and deals with inquiries
• Updates patients' information into the database
• Scans and files into patient docs on eCW
• H&P, orders, procedure document, and prescriptions, if applicable under RX folder
• Manages filing and record keeping activities
• Updates daily log for all patients' office visits
• Updates daily log of all patients who have confirmed procedures
• Submits information to verification department for pre-authorization
• Ensures completeness and accuracy of patients' forms
• Reports statistics as required
• Protects patient and family privacy rights and maintains confidentiality of patient records in accordance with policy and procedure and HIPAA requirements
• Travels as necessary to other facilities
• Other duties as assigned

Knowledge, skills, and abilities:

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, Word, and eCW
• Strong attention to detail: being careful about detail and thorough in completing work tasks
• Ability to work independently by guiding oneself with little or no supervision and depending on oneself to get things done
• Exceptional customer service and phone etiquette
• Ability to communicate professionally with patients
• Energetic with a desire to learn and develop new skills

Education and experience:

• High School Diploma or GED
• One (1) year of experience in a medical office scheduling setting

Offered benefits:

• Choice of 3 medical plans
• Choice of 2 dental plans
• 1 vision plan
• Employee assistance program
• Short and long-term disability insurance
• Basic and voluntary life with AD&D plan
• 401(k) with a 2-year vesting
• Paid time off (PTO) + holidays
• Why Quantum?

The caring team at Quantum Pain and Orthopedic is dedicated to improving the quality of life for each patient through individual consultations and targeted treatments using an integrated approach to providing comprehensive interventional pain management for the diagnosis and treatment of pain-related disorders.

Often times, patients suffering from pain treated with traditional physical therapy did not provide satisfactory results. Quantum Pain and Orthopedic utilizes advanced interventional techniques and minimally invasive procedures in a targeted approach to healing you.