Sales Compensation Operations Analyst

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Mexico City, Mexico

About the role

What You'll Do

We are looking for a Sales Compensation Analyst to join our team within the Finance & Business Operations Function. As a key team member of a high-visibility organization, the Sales Compensation Operations Analyst will provide technical and operational assistance in support of Cloudflare's Global Sales Compensation Program. Working closely with the existing Sales Compensation team and partnering with GTM Finance and Sales Operations, the Sales Compensation Analyst will play an active role in managing and testing the ICM platform, commissions calculations and validations, submission to payroll, and inquiry resolution.

Responsibilities:

• Support accurate and timely distribution of commission payments and statements for the Global Cloudflare Sales Team

  
  

• Drive alignment amongst cross-functional stakeholders and project manage commissions calculation inputs

  
  

• Build consistent practices, documentation and desktop procedures for all commissions processes

  
  

• Participate in ICM User Acceptance Testing (UAT) and assisting in identifying and troubleshooting defects

  
  

• Manage and calculate sales commissions for special programs

  
  

• Work directly with the Global Cloudflare Sales Team to assist in timely dispute resolution, leading with empathy and employing a customer-focused approach

  
  

• Ensure SOX compliance, collaborating with business partners and Internal Audit on execution of controls

  
  

Experience, desired skills, requirements:

• Bachelor's degree - Business Administration, Finance, Accounting or other related field

  
  

• 3+ years of either Sales Compensation, Commissions, FP&A, Consulting or Sales Operations experience. Experience in a growth technology company is a plus.

  
  

• Proven track record of building strong relationships and influencing business partners. You are comfortable interfacing with business partners outside of your direct team, and understand the rigor and caliber of deliverables required to work with them.

  
  

• You are a data-driven, truth seeker: analytics and data are your currency for facilitating informed decision making.

  
  

• Firm grasp of the commission administrative process flow, including transaction crediting; incentive calculations;