JobsUSAReturns Associate - Customer Service
Company : Cavender's
Location : Whitehouse, TX, 75791
Posted Date : 15 September 2025
Job Type : Other
Category : Customer Service
Occupation : Customer Service
Job Details
Returns Associate - Customer Service
The Customer Service Returns Associate ensures customer satisfaction by managing product exchanges and returns efficiently. CSR responsibilities include following safety and loss prevention protocols, maintaining a clean work environment, and providing exceptional customer service through various communication channels, such as email, chat, and phone. The successful Customer Service Returns Associate is self-motivated, detail oriented, and team oriented. This role reports to the Customer Service Manager.
Duties and Responsibilities
- Follow safety policies and procedures to ensure a safe working environment
- Follow loss prevention policies and procedures and report discrepancies to supervisor
- Maintain a solid knowledge base with the navigational skills to apply all expected procedures and processes within the OMS software application
- Proper receiving of all exchange/return products
- Maintain clean work area
- Maintain professional and courteous customer engagement via email, chat session, and phone delivering outstanding customer service
- Adhere to all company exchange/return system policies and procedures, to include LOCS Putaway (as needed)
- Maintain a professional and courteous relationship with all associates
- Perform other miscellaneous duties assigned as per supervisors and general office instructions
- Understand and adhere to company policies
Qualifications and Requirements
- Must be at least 18 years old
- Basic math skills, ability to count, add, and subtract numbers quickly and accurately
- Able to accurately read labels, tickets, and other merchandise documentation
- Able to identify colors, sizes, quantity, label and SKU information
- Good written and oral communication skills
- Able to self-manage time to achieve daily order fulfillment requirements.
- Ability to maintain positive and respectful behavior while working either independently with minimal supervision or in team environment.
- Able to operate computer systems or handheld devices with minimal direction after receiving training
- Able to understand, speak, and read English with sufficient proficiency to follow safety, loss prevention, and other policies, procedures, training, and instructions.
- Able to be punctual for assigned shift and remain alert throughout shift.
- Able to work 8 and/or 12-hour shifts at all hours including weekends and holidays; must be able to work overtime
- Able to lift and carry merchandise weighing up to 50 lbs frequently throughout shift.
- Able to raise and lower objects from one level to another frequently throughout shift.
- Must have physical mobility to walk, stand, reach, pull, push, and bend continuously throughout shift.
- Able to climb stairs and vertical ladders up to 10 ft
Cavander's is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law. Cavender's will provide reasonable accommodation for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) 361-2555 or visit your nearest Cavender's store.
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