Retail Technical Program Manager

Retail Technical Program Manager

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

General Function

The Technical Program Manager - Retail EssilorLuxottica North America is responsible for the project goals for programs within the Helix division. The position will report to the Senior Director IT of Helix Program Delivery.

The Technical Program Manager (TPM) leads enterprise-level integration initiatives that support the introduction of new products within the Retail Division. This role serves as the primary liaison for cross-functional coordination between internal teams and external partners, while collaborating closely with the TPM responsible for product-specific dependencies. The TPM manages both Waterfall and Agile development efforts, overseeing all aspects of project execution including planning, stakeholder engagement, risk mitigation, capital and status reporting, timeline management, and follow-up on key deliverables in alignment with IT PMO standards.

Major Duties and Responsibilities

• Manage large-scale Enterprise Integration programs including internal Retail based Programs and other high-impact corporate customer projects.
• Own delivery for programs that span multiple organizations, systems, and business units.
• Coordinate intercompany Retail efforts, ensuring smooth handoffs and communication.
• Align engineering, QA, DevOps, and product teams on shared goals and execution strategies.
• Translate business requirements into clear project plans and technical objectives.
• Develop and maintain hybrid Waterfall-Agile project plans, roadmaps, and resource forecasts.
• Track milestones and deliverables across multiple phases and methodologies.
• Use Agile tools (e.g., Jira, Confluence) and Waterfall artifacts (e.g., Gantt charts) to monitor progress.
• Identify program risks early and implement mitigation or contingency plans.
• Facilitate resolution of cross-team dependencies, blockers, and technical challenges.
• Provide clear and consistent updates to stakeholders, including status reports, executive dashboards, and issue escalations.
• Serve as the single point of contact for program-level communication with VisionX and external collaborators.
• Ensure that project deliverables meet enterprise standards for security, privacy, compliance, and operations.
• Conduct retrospectives and post-mortems to drive process improvements across the program lifecycle.
• Champion delivery best practices, operational efficiency, and knowledge sharing.

Basic Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business, or related discipline
• 7+ years of experience in technical program management or software delivery
• Proven ability to manage large-scale, cross-functional programs in both Agile and Waterfall environments
• Strong understanding of enterprise integration, system interoperability, and API-driven architectures
• Excellent leadership, communication, and stakeholder management skills
• Experience working with engineering, QA, product management, and DevOps teams
• Familiarity with tools such as Jira, Confluence, Smartsheet, MS Project, and similar platforms
• PMP, CSM, SAFe, or equivalent certification(s) preferred
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Preferred Qualifications

• Track record of delivering high-quality IT integrations
• Agile mindset and thrives amid ambiguity, and rapid change

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.