REGIONAL DIRECTOR OF OPERATIONS (RDO)

Company : Crothall Healthcare

Location : Forest Hill, MD, 21050

Posted Date : 10 October 2025

Job Details

?Salary: $145,000-$155,000

Other Forms of Compensation:

Pay Grade: 18

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcares Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Healthcare Technology Solutions, Patient Transportation, Laundry & Linen, Facilities Management, and Ambulatory EVS. Learn more at www.Crothall.com.

Job Summary

Job Summary:
Working as the Regional Director of Operations, you are responsible for providing both challenge and satisfaction in order to positively influence a Regional team of Environmental Service professionals. You will have the opportunity to plan objectives for your region and ensure management is in compliance with corporate, regional and financial goals. Additionally, you will be responsible for the overall operation, growth and profitability of the region.
Reports To:
Responsibilities:
Develops financial forecasts and balances programs and resources for districts and selected accounts within the region
Develops a business plan and budgets for the region
Controls overhead expenses within the region
Responsible for attainment of financial goals for the region
Reviews and analyzes financial statements, weekly operating reports, and other financial results
Recommends and manages capital requirements to maximize financial returns
Actively involved with sales survey pricing of business
Monitors future contract financial reviews and updates
Responsible for productivity and staffing that is appropriate to the regional and divisional goals
Monitors period analysis and initiates action plans as necessary
Maintains and supports client satisfaction at a level that ensures account retention
Maintains an active stewardship program at multiple levels within the region
Administers required client/customer surveys (and other feedback instruments) and responds in a timely and effective manner
Promotes client awareness of program alternatives and the availability of corporate resources
Monitors and ensures compliance with the provisions of client contracts
Assists in customizing programs to meet each account's unique needs as required
Qualifications:
Bachelor's Degree or equivalent work experience required
Five+ years supervisory experience in housekeeping or service-related field with high customer/client contact required
Experience managing high volume or multi-unit laundry operations
Budgeting, forecasting, sales experience preferred
Ability to communicate effectively in written format and oral presentations
Ability to multi-task and establish priorities
Ability to maintain organization in a changing environment
Exhibits initiative, responsibility, flexibility and leadership
Possess a thorough knowledge of contract administration and office procedures
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Apply to Crothall today!

Crothall is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Crothall are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.

Req ID: 1469051

Crothall Healthcare

RANDY ERPELDING

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