Referral & Insurance Specialist-Physician Office-Piedmont Ortho

Medical Office Coordinator

Thank you for considering a career at Bon Secours!

Scheduled Weekly Hours: 40

Work Shift: Days (United States of America)

Primary Function/General Purpose of Position

• Process all incoming and outgoing referrals, manage physician office schedules and provide back-up to Front Office.

Employment Qualifications

Education: High School diploma or equivalent.

Experience: 2 years' experience in a medical office setting required. Ability to operate office equipment to include computer, fax machine and copiers, and familiarity with practice management and EMR systems. Knowledge of medical terminology.

Essential Job Functions

• Provide support and fill in for any non-clinical staff based on immediate needs due to work flow overload or employee absence.
• Assist office manager in training new non-clinical employees.
• Handle incoming phone calls and messages from patients.
• Process all incoming referrals (through EMR system, faxes, phone calls)
• Process all outgoing referrals ordered by providers.
• Schedule all patient incoming referral appointments.
• Assist clinical staff in resolving scheduling issues as requested.
• Coordinate necessary medical records, lab and radiology results for appointment.
• Process payments to office as needed.
• Handle reminder calls to patients for appointments/testing/exams.
• Work with the Office Manager to problem solve and implement improvements.

Bon Secours is an equal opportunity employer.

As a Bon Secours associate, you're part of a Mission that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown, Ohio or Bon Secours Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.