Reconciliation Program Manager, SVP - TAMPA

Reconciliation Program Manager, SVP - Tampa

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Rec & Proofing Sr. Program Manager is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:

• Responsible for supporting the management of front to back reconciliation, identifying operational risk, trade confirmation and settlement forecasts
• Serve as a strategic partner with other businesses and strives to facilitate their success
• Support a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients
• Accountable for management of a complex / critical / large professional disciplinary area and operational function
• Involved in short- to medium-term planning of actions and resources, and exercises control over resources, budget, policy formulation and planning
• The individual will have a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function
• Manage complex and highly variable issues associated with pre-settlement processes and transaction capture activities with significant potential impact across multiple areas, weighing various alternatives and balancing potentially conflicting needs
• Liaise with multiple teams and departments on varying matters
• Leads change-the-bank projects, resolves escalated issues and/or offers solutions at an advanced level
• Serve as an analytical and/or procedural expert representing an operations unit or team on cross functional processes or project deliverables
• Provide in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions, and streamline trade flow processes
• Closely follows trends in own field and adapts them for application within own job and the business
• Leads innovative solutions and cost savings opportunities; builds strong effective relationships with clients; facilitates, influences and enables change
• Strong analytical skills in order to filter, prioritize and validate potentially complex material from multiple sources
• Present data and analyzes/validates to develop valued added solutions to increase productivity and eliminate inefficiencies related to trade capture work flow
• Apply comprehensive understanding of concepts and procedures within own area (Pre-settlement and trade capture) and basic knowledge of other areas (settlement, post settlement, client service, margin, control, etc.), to resolve issues that have impact beyond own area
• Accountable for integrity of process, operations and end results
• Implement and manage a successful risk/control environment
• Manages compliance efforts and follow regulatory (such as Dodd Frank) policies and procedures, as well as contributing to defining standards
• Provide evaluative judgment of transaction capture and all the related functions based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
• Keep abreast of Citi's operational processes and best practices in business strategy
• Act as an advisor and coach to new or junior level staff on procedures and work processes across multiple departments
• Utilizes exceptional communication and interpersonal skills in order to build strong, effective relationships and influences and negotiates, often at senior levels (across functions)
• Direct responsibility for developing and maintaining key stakeholder relationships (internal and external)
• Acknowledge Citi's principles and values of organizational culture and applying them in everyday work activities
• Any other duties as required to meet business needs
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of experience
• Individuals are expected to be subject matter experts in multiple or specific skill sets, business areas or products
• People Managers are expected to demonstrate exceptional management skills
• Advanced interpersonal resolution
• Applications will vary by product and business area

Education:

• Bachelor's/University degree, Master's degree preferred