Receptionist

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together.

Multi-Specialty , part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Receptionist to join our team. The Receptionist is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: A 40-hour work week schedule to be determined by the supervisor. Monday through Friday between the hours of 8:30 am to 5:30 pm. Rotating one late night shift until 7:30 pm and to include rotating Saturdays between the hours of 9:00 am to 3:00pm.

Location: 111 Bedford Road, Second Floor, Katonah, NY 10536

Primary Responsibilities:

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  Obtain accurate and updated patient information, such as name, address and insurance information

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  Perform insurance verification on the date of service

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  Obtain patient signatures for required documents

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  File, Fax and maintain medical records

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  Confirms and schedule appointments

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  Answering incoming and outgoing telephone calls promptly and courteously

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  Follow the Cash Security policy and procedures according to Optum Medical guidelines

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  Ability to maintain a work queue list- complete any pending actions i.e. referrals, scheduling appointments

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  Check In and Check Out patients

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  Ability to maintain and work the front desk in-basket pool

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  Perform referral documentation promptly

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  Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments

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  Adhere to the standards identified via Sparq regarding Optum Employee Policies

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  Work cohesively with fellow employees to achieve specific team goals

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  Comfortable working in a high pace environment

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  Assure the continuity of care through scheduling and tracking systems

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  Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations

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  Comply with administrative policies to ensure quality of care

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  Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart

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  All employees are expected to keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements

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  Crosstrain and help in other locations if needed

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  Performs other duties as assigned

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What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

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  Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

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  Medical Plan options along with participation in a Health Spending