Public Safety Security Dispatcher Full-Time (Days)

Public Safety/Security Dispatcher

At Houston Methodist, the Public Safety/Security Dispatcher position is responsible for providing support to the Public Safety/Security department and Houston Methodist through security system monitoring and dispatch support functions. This position operates a variety of centralized computer systems to dispatch, coordinate and document security requests on a continuous basis. The Public Safety/Security Dispatcher position assists internal and external customers with service requests of routine and emergent natures. This position handles emergency situations requiring a high degree of reliability, accuracy, flexibility, critical thinking skills, and proper documentation in stressful situations. The Public Safety/Security Dispatcher position effectively communicates in a manner consistent with a customer service focus.

Houston Methodist Experience Expectations

• Provide personalized care and service by consistently demonstrating our I CARE values
• Practices the Caring and Serving Model
• Delivers personalized service using HM Service Standards
• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language
• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience
• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care
• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results
• Responds positively to requests for assistance from customers, employees and visitors, using clear and professional communication to facilitate problem resolution
• Processes requests for service from incoming phone and radio calls, faxes, and printouts by dispatching, coordinating and tracking
• Receives and dispatches security to all emergency alarms
• Monitors CCTV, safety, security access and emergency management systems; and coordinates routine and emergency responses
• Completes necessary logs, reports, and documentation of service requests, incidents, and other required information according to established guidelines
• Contacts appropriate management staff for unusual circumstances in a timely manner to maintain a high level of patient safety and satisfaction
• Provides assistance for emergency situations, including security rounding
• Monitors, operates, and responds to fire, elevator, and security alarms
• Follows all safety rules while on the job
• Self-motivated to independently manage time effectively and prioritize daily tasks
• Effectively manages expenses associated with outsourcing dispatching services, as needed
• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual process improvements
• Generates and communicates new ideas and suggestions that improve quality or services within the department
• Implements actions that promote a workplace safety culture and proactively prevents workplace violence

Qualifications

• High School diploma or equivalent education
• Associates degree in criminal justice or related field preferred
• Five years of police or security related experience of which three years should be police, security or emergency dispatch experience

License/Certification

• Must have Security Officer Commissioned or Non-Commissioned License
• DL - Driver License - State Licensure
• NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI)
• BLS - Basic Life Support or Instructor (AHA)

KSA/ Supplemental Data

• Demonstrates the skills and competencies necessary to safely perform the assigned job
• Sufficient proficiency in speaking, reading, and writing the English language
• Ability to effectively communicate with patients, physicians, family members and co-workers
• Must possess strong customer service skills
• Proficient computer skills
• Ability to understand and work with technical security systems
• Must be able to handle and prioritize multiple tasks and function calmly in stressful situations
• Demonstrates the ability to access information both in the department and within the hospital system

Company Profile

Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston. The 310 bed hospital has 23 operating rooms, and more than 2,100 employees. Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Center's (ANCC) Magnet Recognition Program. Houston Methodist Willowbrook Hospital is Northwest Houston's regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services, neurology, neurosurgery, orthopedics and sports medicine, and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center, Cancer Center, Imaging Center, Infusion Center, Sleep Center, Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.