Project Manager II (US)

Project Manager

Plan, manage and deliver distinct projects through all specific phases, in alignment with business and / or enterprise strategies. Provide leadership, direction and coaching to teams while partnering with business and executive stakeholders within a single or across multiple Lines of Business (LoB).

Depth & Scope:

• Manages projects with moderate regulatory oversight
• Project risk profile is low to medium
• Management direction or executive oversight is provided as necessary
• Typically leads the delivery of Tier 3 and/or Tier 4 projects with up to medium complexity profiles
• May indirectly manage a cross-LoB Project team consisting of Business Analysts, Business SMEs and Technology
• Resources where applicable to the project
• May manage a number of small projects at any given time, and time horizon of projects generally range from short to medium term

Education & Experience:

• Bachelor's degree required
• Project Management Certification required
• 7+ years relevant experience
• Comprehensive knowledge of the practices, procedures and principles of project management
• Exposure to financial management with respect to tracking, forecasting and managing project budgets.
• Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills
• Strong facilitation skills
• Commitment to team skills development and ability to attract top talent
• Team player with ability to build and maintain strong working relationships with internal and external partners
• Ability to create and foster a cohesive team, and promote a positive work environment for all employees.
• Ability to think strategically and possess strong business acumen
• Proven ability to stay focused under pressure, demonstrating resilience in challenging situations
• Experienced change agent, able to guide cross-functional teams through complex change from concept to execution
• Comfortable with ambiguity and ability to cope with rapid change
• Strong leadership skills lead by example, champion change and develop a highly motivated team to consistently exceed expectations
• Good judgment ability to determine which issues to escalate vs. to resolve independently, and provide suggestions for possible resolution

Customer Accountabilities:

• Engages executive sponsor to ensure active participation on project initiatives
• Engages appropriate stakeholders to identify and manage required outcomes of projects for the business
• Establishes effective project oversight and other governance bodies, and engages the correct levels to support the direction for the project
• Provides ongoing communication to key stakeholders, including the Project Sponsor, Business Project Owner, Program Manager and Portfolio Manager to ensure they are aware of significant changes to the project status in a timely manner
• Responds to inquiries and escalates concerns from stakeholders at all levels in the organization (technical, business, Senior and Executive Management)
• Provides advice and guidance to business partners and project team as required regarding best practices in project management
• Applies Organizational Change Management principles and practices in order to effectively manage the people side of change (e.g., stakeholder analysis, business process management, people readiness, sustainment planning, etc.)
• Communicates project summary, status, financials, etc. to appropriate high-level executives at the Bank
• Collaborates with the appropriate partners to ensure required resources are assigned to the project for successful delivery
• Assesses and ensures that customer experience / stakeholder implications are appropriately managed
• Builds consensus and relationships with project team and business
• Leads the project team, stakeholders and key project deliverables

Employee/Team Accountabilities:

• Indirectly manages a cross LoB Project team consisting of Business Analysts, Requirements SMEs, Business SMEs and Technology
• Resources where applicable to the project
• Provides advice and counsel to project team and business partners
• Liaises with external vendors and consultants as required
• Coaches, leads and mentors project team members and provides regular performance assessments to employees and their people managers
• Supports effective onboarding and offboarding of project resources
• Effectively manages project resources and external contractors / consultants in coordination of competing priorities
• Educates project team members on governance process and facilitates related sessions
• Leverages the creativity and experience of project team members to solve issues as they arise
• Develops an understanding of the technical / business aspects of the project in order to effectively manage the project and resources
• Works effectively in teams by being driven to win for the TD team, working well with diverse teams
• Manages the project team, stakeholders and key project deliverables
• Shares project experiences and learning with project management team and PMO peers

Preferred Qualifications:

• 7+ years of demonstrated experience managing technology projects
• Ability to traverse a complex organizational structure to obtain the necessary resources or information.
• Proven background with developing problem statements and remediation plans, and in translating technical requirements for application managers.

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading, writing and comprehending instructions Continuous
• Adding, subtracting, multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing and so will you.

Our Total Rewards package reflects the investments we make in our colleagues to help them and their