Program Support Specialist

An employer in Cupertino, California is looking for a Program Support specialist. In this role you will be:
* Perform systems diagnostic and troubleshooting duties to ensure a fully functioning system
* Maintain and document access control and video management system architecture parameters based on customer standards
* Triage, troubleshoot, and resolve service tickets via software or troubleshoot and guide service operators regarding hardware faults
* Remotely evaluate all hardware fixes with on-site technicians or local service partners
* Provide daily written updates and closing reports for each service tickets to the service operators and service AEs within the team
* Liaise and coordinate with other customer assigned AEs, vendors, LSPs, and GSOC
* Create test plans, coordinate with commissioning team and test systems
* Install software modules and applications on customer machines
* Customize a system to tailor to customers' business models.
* Follow assigned projects to final adjustments, commissioning, and sign off
* Create pre-documentation, remotely assist the tech on-site by testing devices, and completing all PPM documentation
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
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Required Skills & Experience
* 2+ years of troubleshooting in Lennel and Milestone Systems.
* Lennel Certification Required
High School Education or GED
Nice to Have Skills & Experience
Milestone Certification
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA