Product Operations Analyst - Remote - Nationwide

Remote, Nationwide - Seeking Product Operations Analyst
Everybody Has A Role To Play In Transforming Healthcare
At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.
Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.
Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.
The Opportunity

• Manage the delivery of IT solutions to customers for new products and large product feature requests, ensuring on-time and high-quality outcomes. Coordinate with cross-functional teams to align on delivery timelines, resources, and expectations. Identify and mitigate risks, resolve blockers, and escalate issues as needed to ensure successful delivery.
• Drive the work plan process to triage requests and reach out to business stakeholders to further define requirements and requests. Facilitate the creation and maintenance of project documentation representing the business requester, including benefits management plans, project scorecards, cost-benefit analyses, and project effort estimates.
• Facilitate collaborative ideation meetings with IT Leads, reviewing request details, documenting outcomes, and providing detailed hand-off information to support Enterprise Architecture review. Create requests for Information Security Vendor Risk Assessment and Security Architecture reviews, documenting official decisions and outcomes in Change Requests.
• Monitor the new product and large feature request intake process, manage requests, provide update, and communication to stakeholders regularly.
• Develop and maintain product dashboards, reports, and metrics to track and communicate product performance, user feedback, and market trends.
• Identify opportunities to streamline and optimize product operations processes, including request management, estimation, and delivery workflows.
• Create and document product workflows, processes, and best practices, facilitating agreement discussions on new processes
• Analyze existing workflows, identify inefficiencies and bottlenecks, and propose solutions to streamline operations.
• Maintain project tracking tools and plans.
• Collaborate closely with other Agile and Waterfall teams. Instill efficient principles to the team by example.
• Provide metrics on work plan statuses and performance using KPIs.

Required Experience and Competencies

• 2+ years of Project Management experience required.
• Familiarity with Agile project management tools (e.g., Jira, Azure Boards) required.
• Familiarity with IT delivery processes and customer-facing project management required.
• Experience with various IT ticketing systems preferred.
• Experience coordinating cross-functional teams and managing stakeholder expectations is preferred.
• Knowledge of build vs. buy decision-making processes for new applications or features preferred.
• Prior experience in a software development environment preferred.
• Prior experience working with Agile teams preferred.
• Analytical mindset with a focus on process optimization and strong problem-solving skills.
• Strong ability to understand and document detailed business requirements, ensuring clear communication between business stakeholders and IT development teams.
• Working knowledge of Microsoft Office software applications.
• Working knowledge of the Agile Software Development Methodology.
• Working knowledge of Scrum values and principles.
• Skill in executing Agile principles in hybrid Waterfall/Agile environments.
• Strong organizational and analytical skills.
• Strong verbal and written communication skills.
• High attention to detail.
• Ability to meet deadlines and influence others to meet required deadlines.
• Ability to diplomatically communicate with operational leaders when a request does not match the project objective.
• Ability to analyze new or ambiguous information, define the issue or problem, and propose a solution.
• Ability to effectively prioritize work and execute while under pressure.
• Ability to respond to inquiries and complaints from clients.
• Ability to manage multiple tasks in a fast-paced, team-oriented environment.
• Highly self-motivated and directed, working in a remote environment.

The Community
Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.

• Monthly wellness events and programs such as yoga, HIIT classes, and more
• Trainings to help support and advance your professional growth
• Team building activities such as virtual scavenger hunts and holiday celebrations
• Flexible work hours
• Opportunities to attend Vituity community events including LGBTQ+ History, Dia de los Muertos Celebration, Money Management/Money Relationship, and more

Benefits & Beyond*
Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
• Outstanding Paid Time Off: 3-4 weeks' vacation, Paid holidays, Sabbatical
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP, travel assistance, and identify theft included
• Wellness program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

We are excited to share the base salary range for this position is $85,170 - $106,465, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company's annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details. We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.
Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.
*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.
Applicants only. No agencies please.