Principal Product Manager- Tech, IT Services (ITS)

Description

We're seeking an impactful Senior IT leader to join our team and play a significant role in driving strategic service, products, programs and technology initiatives; shaping the future of and delighting how Amazonians receive IT Support.

Key job responsibilities

KEY RESPONSIBILITIES:

• Drive future service delivery and product strategies, working closely with AI scientists, engineering, design, and operational teams

• Own the end-to-end product lifecycle, from conception through launch and post-launch optimization

• Develop and maintain service/ product roadmaps aligned with business objectives and customer needs

• Lead cross-functional teams through periods of transformation and change

• Navigate complex organizational dynamics

• Define and analyze metrics that inform the success of future services and products

• Identify and assess opportunities for service & product innovation and improvement

• Manage dependencies across teams and drive execution of complex technical initiatives

• Champion the adoption of emerging technologies, particularly in AI and machine learning

Basic Qualifications

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  Bachelor's degree

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  10+ years of end to end product delivery experience

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  10+ years of product or program management, product marketing, business development or technology experience

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  10+ years of technical product or program management experience

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  Experience with feature delivery and tradeoffs of a product

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Preferred Qualifications

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  Experience working directly with Engineers on product enhancements

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  Experience in project management methodologies, business analysis, or process improvement

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161,900/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.