Principal Product Manager - Digital Wholesale Experience

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This is a hybrid work environment with three days in the office

T-Mobile Wholesale is seeking a Principal Product Manager to lead the strategy, execution, and evolution of our digital experience ecosystem - including Your Name Our Wireless and marketplace platforms.

In this pivotal role, you'll define and execute a vision that enhances customer experience, drives adoption and revenue, and positions T-Mobile Wholesale for long-term growth through digital innovation.

The ideal candidate is a strategic, customer-obsessed product leader who thrives in ambiguity, connects strategy to execution, and influences at all levels. You bring a blend of commercial acumen, data-driven decision-making, and digital expertise to deliver measurable impact.

Key Responsibilities

Product Vision, Strategy & Leadership

• Own the full product lifecycle - from ideation to launch and optimization - for digital wholesale products and experiences.
• Develop and drive the product vision, strategy, and multi-year roadmap aligned with T-Mobile Wholesale's growth objectives and OKRs.
• Use customer insights, market trends, and data to prioritize high-impact features and initiatives.
• Partner across Engineering, Design, Marketing, Analytics, and Commercial teams to deliver cohesive, revenue-driving experiences.
• Lead business case development, financial modeling (ROI, NPV), and investment prioritization to maximize customer and business value.
• Present to and influence executive leaders (VP/SVP) to gain alignment and funding for key initiatives.
• Track product performance using KPIs and analytics to guide continuous improvement and long-term success.

Customer Experience & Innovation

• Champion usability, design scalability, and accessibility across all digital touchpoints.
• Leverage expertise in digital commerce and CX design to create intuitive, conversion-driving experiences.
• Explore emerging technologies, platforms, and business models to fuel innovation and future growth.
• Collaborate with suppliers and external partners to deliver scalable, customer-centric digital capabilities.

Product Execution & Delivery

• Manage and prioritize the product backlog based on strategic alignment, customer value, and ROI.
• Translate strategy into actionable requirements and partner with engineering and design to deliver scalable, high-quality solutions.
• Drive experimentation through A/B testing, usability research, and prototyping to validate and optimize experiences.
• Ensure execution excellence aligned with long-term architecture and platform scalability.
• Lead launch readiness, collaborating with Go-To-Market, Commercial, and Operations teams to drive adoption and performance.
• Resolve production issues and balance short-term delivery with long-term quality and innovation.
• Integrate AI and machine learning capabilities to personalize, automate, and enhance engagement across customer and partner journeys.

Leadership & Influence

• Mentor and elevate product teams, fostering a culture of digital excellence and design maturity.
• Communicate effectively across teams and executives, aligning business strategy with technology execution.
• Promote a data-informed culture, using insights to measure performance and drive iteration.

Qualifications

Required

• Bachelor's degree
• 10+ years of relevant product management experience in an agile software development environment
• Proven success leading complex, cross-functional digital initiatives from ideation to launch
• Track record of delivering measurable business outcomes (revenue, adoption, retention, satisfaction)
• Strong financial acumen (ROI/NPV modeling, business case development)
• Deep understanding of customer experience design, digital commerce, and scalable platforms
• Exceptional communication and executive influence skills
• Experience operating in fast-paced, ambiguous environments with both strategic and hands-on execution
• Strong analytical mindset with expertise in defining and leveraging success metrics
• Experience collaborating with engineering, UX, analytics, and marketing teams

Preferred

• Experience in telecommunications, SaaS platforms, or digital marketplaces
• Expertise in AI/ML integration, personalization, or automation
• Master's degree in Business, Product Management, or a related technical field
• Background in Agile methodologies and scaled product delivery environments

• At least 18 years of age
• Legally authorized to work in the United States

Base Pay Range: $133,800 - $241,400

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

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As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

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