President, Geographies

President, Geographies

C&W Services (CWS) provides integrated facility services to more than 600 client sites in the United States, Canada, and Puerto Rico. With more than 70 years of outsourcing experience, C&W Services has 13,000 motivated and skilled employees managing in excess of 600M square feet. Our mission, as a leading facilities services company, is to create enduring value for our team members, clients, communities and shareholders through reliability and a human centered commitment to progress.

With progressive training, employee development, apprenticeship and veteran outreach programs, we are at the forefront of bringing new talent to the industry and our clients. We value high performance and extraordinary client service and delivery as a way to achieve our strategic vision. We support and focus on our dedicated employees, who have a client-focused work ethic of high integrity. We are raising the value of facility services by creating safe and exceptional experiences for our clients, their occupants, and our employees.

We are seeking a client centric, inspirational, and operationally focused President of Geographies for C&W Services. The Geographies portfolio will be comprised of enterprise and SMB accounts across the US and Canada. The President will also oversee the portfolio of Global Occupier Services (GOS) accounts, subcontracted through the Cushman & Wakefield Integrated Facilities Management (IFM) services division. The ideal candidate will be a strategic leader to support the C&W Services business at a critical juncture in its transformation journey with a focus on accelerating growth rooted in our employee experience. This role leads our client-facing facility services business teams, delivering maintenance, janitorial, office and landscaping services. Specifically, this leadership role will be responsible for achieving annual financial targets, generating revenue through introduction and expansion of new services and driving growth through organic and inorganic means. This leader is responsible for directing and delivering quality services, reliably to clients, ensuring the services meet and exceed our contractual obligations. With exceptionally high EQ, the President will be a strong leader with the ability to develop, motivate and inspire others to achieve results. The President will serve as both an internal and external representative of C&W Services, will provide guidance and direction to the CWS organization. This leader will be a member of the C&W Services Executive Committee and will report directly to the Chief Executive C&W Services.

Principal Responsibilities

The President of C&W Services will be accountable for the following areas:

• Strategy
• Strengthen Client Relationships
• Deliver Operational Results
• Change Management

Key Stakeholders

This position works closely with the following stakeholders:

• CWS Executive Committee
• Client Account Leadership Geography and Vertical Market Account Key Account leaders across CWS
• Service Line and Functional Leaders at Cushman and Wakefield

Measures of Success

• Successful delivery of annual financial goals
• Prudent management of operating expenses
• Client KPIs
• Employee Engagement scores
• Safety Incident rate reductions

Required Experience and Knowledge

Knowledge / Skills / Capabilities / Competencies:

• Sets clear and ambitious goals
• Familiarity with Business Operations
• Strong contract and labor management prowess
• Strong ability to facilitate relationships
• Ability to comprehend, analyze and interpret business data
• Proven success serving as a trusted advisor
• Comfortable working in a dynamic environment
• Strong internal consulting skills
• Continuous improvement mentality
• High EQ with excellent relationship building skills
• Self-starter, able to work independently
• Strong communication and facilitation skills

Ideal Experience

• B2B services experience
• Bachelors degree with major concentration in business administration
• 15+ years of experience
• Prior experience in a Labor-based business
• Experience working in a metrics-driven organization
• Spanish-speaking ability a plus

The ideal candidate will embody the following Capabilities:

• Enterprise thinking and collaboration
• Display servant leadership
• Continuous improvement mindset
• Drive safety and well-being
• Elevate and mobilize teams
• Think and act strategically
• Champion Inclusion
• Manage ambiguity and promote continuous improvement
• Commit to interpersonal effectiveness
• Achieve results the right way
• Reflect our corporate values

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.