PBX/Phone Operator - Full Time - $17.75 per hour - Private Hotel & Training Center!

Pyramid Global Hospitality PBX/Phone Operator Agent

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description: Deloitte Hotel & Conference Center is a high-end private hotel and conference center called Deloitte University. Closed to the public. Currently 800 hotel rooms - all single occupancy, no suites. Expanding to 1400 rooms early 2026! Three restaurants including a Starbucks. 105,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms. Fitness Center, jogging trails and sports fields. All professional clientele. No weddings, holiday parties, school groups, or other social-type events. Located in Westlake, Texas - near Keller, Southlake, and Roanoke.

Benefits & Perks

Awesome Employee Focused Culture with many Employee Events! Eligible for Holiday pay starting immediately. 10 Paid Holidays per year. Up to 14 Vacation & Sick days per year. Many opportunities to grow and transfer to new positions. Free Lunch in our newly remodeled Employee Cafe. Eligible for Medical Insurance and other awesome benefits within 30 days of employment. Employer matching 401k. Tuition Reimbursement. Free parking on-site. Free uniforms and we will clean them!

Overview

The PBX/Phone Operator Agent is responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image. In addition, assist with checking guests into the front desk, luggage assistance and creating guest name badges.

Responsibilities

Answer and process all incoming/outgoing guest and in-house calls. Responsible for Maintenance Service ticket input and tracking. Be knowledgeable of all services provided by the hotel to answer guest questions. Ensure guest name badges are created and organized based on the group arrivals. Assist with checking guests in and collecting and distributed guest luggage. Provides assistance with valet parking.

Qualifications

Previous guest or customer service experience preferred. Good computer skills. Knowledge of Microsoft Outlook, Excel and Word preferred. Friendly and outgoing personality. Likes to talk to people.