Patient Transport Operations Manager

Patient Transport Operations Manager

Sodexo is seeking a Patient Transport Operations Manager for St. Anthony Hospital to oversee the internal Patient Transportation and Service Response Center (SRC) departments.

Located in Lakewood, Colorado, St. Anthony Hospital is a Level 1 Trauma Center providing a full range of medical specialties and health care services to Denver and the surrounding metro areas at a state-of-the-art medical campus. A busy, fast-paced environment with 237 patient rooms. The Service Response Center (SRC) offers PBX and other ancillary services to nine Centura Health hospitals, a single point of contact for multiple critical business services. The ideal candidate will work a day-shift position, with some weekends and holidays. This position will report directly to a General Manager of eXPress Services on-site. Come join a winning team with Sodexo. Must have excellent customer service skills and employee relations skills.

What You'll Do

• Maintain and inspect transport equipment, as well as related logistics, documentation and reporting;
• Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner;
• Respond to and/or managing calls through the Service Response Center;
• Be responsible for driving patient satisfaction scores;
• Provide a clean and safe environment for patients, visitors and staff;
• Work with the Environment of Care Committee and Infection Prevention Director;
• Effectively manage the Unit Operating System; and/or

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
• Knowledge of patient care services in a healthcare setting;
• Service Response Center or call center experience; highly desired.
• In depth knowledge of quality control systems such as TRAKKAR or TeleTracking, as well as other Sodexo systems such as UOS, Gold Check, ENGAGE and black light inspections;
• A basic understanding of Environmental Services/Housekeeping services;
• Experience with vendor and contract management, as well as union and contract negotiations;
• Proficiency with computers and other technology;
• Strong leadership skills and the ability to work independently to drive program compliance
• 3-5 years previous patient transport or Service Response Center experience in a hospital or healthcare environment;
• Strong hospitality or customer service experience.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor's Degree or equivalent experience

Minimum Management Experience - 3 years

Minimum Functional Experience - 3 years