PATIENT SERVER (FULL TIME)

Company : Crothall Healthcare

Location : Davenport, IA, 52809

Posted Date : 9 October 2025

Job Details

We are hiring immediately for full time PATIENT SERVER positions.
Location: Genesis East - 1227 East Rusholme Street, Davenport, IA 52803. Note: online applications accepted only.
Schedule: Full time schedule; days may vary, 7:00 am to 3:30 pm. More details upon interview.
Requirement: Prior customer service experience is preferred.
Pay Range: $15.50 per hour to $17.50 per hour

Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Crothall Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself!

Crothall Healthcare provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall is the market leader in Environmental Services (EVS), and many of the almost 1,300 accounts it serves are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. Crothall has been recognized as one of Modern Healthcares Best Places to Work, and Best Place to Work in Pennsylvania, since 2013. Crothall has almost 30,000 dedicated team members across its core services, which include: Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.

Job Summary

Summary: Responsible for patient food service on assigned units, including menu selections, tray assembly, tray delivery and pick-up, special requests and needs, and in-between meal food delivery.

Essential Duties and Responsibilities:

Exhibits a friendly, caring attitude to patients when taking menu selections, delivering trays, inquiring during catering rounds and retrieving trays.
Takes patients menu selections prior to each meal.
Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
Assembles trays according to patients' menu selections on tray tickets in a timely and accurate manner.
Interacts with nursing staff to ensure patients' diet prescriptions are accurate and patients' food needs are met.
Retrieves trays from patients' rooms.
Maintains accurate and current information for each patient on assigned unit(s).
Assists dietitian with monitoring of patients who are NPO, on liquid diets or have a calorie count ordered.
Communicates any patient related problems/concerns to appropriate personnel in a timely manner following departmental procedures.
Adheres to facility confidentiality and patients' rights policy as outlined in the facility's HIPAA policies and procedures.
Contributes to patient satisfaction goals by providing quality service.
Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
Maintains a clean, sanitary working environment.
Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
Identifies and utilizes cleaning chemicals following directions recommended by manufacturers and per MSDS sheets.
Utilizes equipment in performing job functions according to department's safety procedures.
Follows facility and departmental safety policies and procedures to include incident reporting.
Follows facility and departmental infection control policies and procedures.
Follows the facility's protocols for Hazardous Materials and Waste Program.
Adheres to Emergency Preparedness Program and Life Safety Program. Participates in drills, as appropriate.
Performs other duties as assigned.

Qualifications:

Ability to lift and/or move up to 100 pounds.
Computer technical skills to operate hospital systems.
Excellent verbal and written communication skills.

BENEFITS FOR OUR TEAM MEMBERS

Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Crothall maintains a drug-free workplace.