Customer Service Rep (Full Time) - Mirabel, QC

Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.

The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing and primary metals. Linde's industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions.

For more information about the company and its products and services, please visit www.linde.com.

At Linde, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world's leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.

Customer Service Rep (Full Time) - Mirabel, QC

Primary Responsibilities:

• Provide exceptional customer care and quality control support by handling inbound inquiries with a consistently polite and professional demeanor.
• Efficiently manage customer voicemails by listening, responding, and taking necessary actions to ensure prompt resolution and customer satisfaction.
• Oversee the QC Support mailbox, delivering timely and effective responses to inquiries as required.
• Maintain comprehensive and accurate documentation of all customer issues to facilitate effective follow-up and resolution.
• Communicate with field personnel in a clear and concise manner, utilizing bullet points for enhanced clarity and efficiency.
• Draft subject-specific emails that clearly outline the required actions, updating them as issues progress through different phases.
• Process credit and rebill requests, ensuring all necessary management approvals are secured prior to execution.

Education :

• High school graduate or equivalent experience
• College diploma (an asset)

Experience :

• 2 to 4 years experience in sales and customer service.

Skills :

• Strong communication skills.
• Ability to work in a cross-functional environment
• Functional bilingualism. (French and English)
• Good knowledge of IT tools. Windows / Microsoft Office 365
• Be a leader and a good team player.

Linde has an extensive background check process which may include but is not limited to, a criminal background review, reference checks, and employment verification.

Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.

We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.