Patient Access Representative, Infusion Center

Patient Access Representative

Sutter Health is looking for a Patient Access Representative to join their team. This role serves as the face to face point of contact for patients, obtaining all necessary information to register and financially clear patients. The ideal candidate will greet patients/family members, verify relevant information, and enhance the patient experience throughout all interactions by demonstrating knowledge of Sutter's Health system and service offerings.

Education: HS Diploma or General Education Diploma (GED)

Typical Experience: 1 year of recent relevant experience.

Skills and Knowledge: General knowledge of patient access, financial counseling, functions in acute, and non-acute settings. Working knowledge and understanding of insurance and medical terminology.

Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge. Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems.

Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.

Possess verbal and written communication and active listening skills. Accuracy and attentiveness to detail. Decision making and problem-solving skills. Must be able to work concurrently on a variety of tasks/projects in diverse environment.

Ability to meet or exceed targeted customer service, productivity and quality standards. Computer proficiency skills. Requires the ability to work with and maintain confidential information.

Job Shift: Days

Schedule: Full Time

Shift Hours: 8

Days of the Week: Variable

Weekend Requirements: Occasionally

Benefits: Yes

Unions: No

Position Status: Non-Exempt

Weekly Hours: 40

Employee Status: Regular

Pay Range is $34.00 to $42.50 / hour