Patient Access Representative II

Sutter Lakeside Hospital

Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

Education: Equivalent experience will be accepted instead of the required degree or diploma. HS Diploma or equivalent education/experience

Typical Experience: 1 year of recent relevant experience.

Skills and Knowledge: General knowledge of patient access, financial counseling, and functions in acute and non-acute settings. Working knowledge and understanding of insurance and medical terminology. Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge. Time management skills and the ability to manage frequent in-person patient contacts while effectively maintaining and documenting data in the patient registration systems. Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites, and data quality monitoring, both accurately and efficiently. Possess verbal and written communication and active listening skills. Accuracy and attentiveness to detail. Decision-making and problem-solving skills. Must be able to work concurrently on a variety of tasks/projects in a diverse environment. Ability to meet or exceed targeted customer service, productivity, and quality standards. Computer proficiency skills. Requires the ability to work with and maintain confidential information.

Physical Activities and Requirements: See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements

Job Shift: Days

Schedule: Full Time

Shift Hours: 8

Days of the Week: Monday - Friday

Weekend Requirements: Occasionally

Benefits: Yes

Unions: No

Position Status: Non-Exempt

Weekly Hours: 40

Employee Status: Regular

Pay Range is $28.34 to $35.42 / hour

The salary range for this role may vary above or below the posted range as determined by location. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.