Patient Services Representative - Specialty Care, Encino

Patient Service Representative

As a Patient Service Representative at Encino Specialty Care you will provide direct support to the physicians and patients for assigned primary and/or specialty care physicians.

Major duties include but are not limited to:

• Acting as a liaison for the patients and physicians in the practice
• Assisting patients in accessing service within the health system
• Facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.
• Work on prior authorizations
• Process referrals
• Collaborate with many parties in the multi-suite practice as needed.

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:

• Working knowledge of EPIC/Care Connect systems
• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.