Patient Access Representative Associate

Opportunities at Optum, in Strategic Partnership with Allina Health

As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Job Summary

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and entering information into an electronic medical record.

Location

River Falls Area Hospital - 1629 E Division St, River Falls, WI

Primary Responsibilities

• Greets and welcomes patient in person
• Collects demographic and insurance information
• Checks in or interviews patients to complete appropriate paperwork
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Verifies eligibility and benefits information for payers and interprets results
• Obtains signatures from patients as needed
• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
• Uses resources, tools, and procedures to complete accounts in assigned work queues
• Assist patients in completion of request for information forms and submits to appropriate department
• May gather medical record information from all departments for collection

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 6+ months of customer service experience
• Intermediate level of proficiency with Microsoft Office products
• Ability to work 8-hour shifts Monday - Friday between 6:30am - 4:00pm
• Ability to work full time, standard daytime hours for 3 weeks to complete training upon starting
• Must be 18 years of age or older

Preferred Qualifications

• Revenue Cycle experience
• General office experience
• Flexibility to occasionally work other shifts as business requires

Soft Skills

• Quality communication skills
• Dependability

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.