Customer Service Representative (Hybrid) - 1st Shift

Customer Service Representative

Location: Within 2 hours driving distance from Wood Dale, IL or Brookfield, WI

Shift: Monday Friday, 8:30 AM 5:00 PM CT

Work Flexibility: Hybrid (onsite for training, then onsite approx. 1x/month), overtime based on business needs

What You Will Do:

As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications.

• Provide phone support for inquiries from sales and healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax; research responses with sales
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes/discrepancies, take appropriate action required to resolve dispute
• Maintain customer pricing in systems of record, including entering contracts as required
• Implement and support Quality initiatives throughout Customer Service workflow
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes

What You Need:

Required:

• High School Diploma or equivalent
• Two (2) years' relevant work experience
• Minimum 50 WPM typing speed

Preferred:

• Experience as account representative; ERP, CRM, SAP systems
• Hospital or medical field experience; medical terminology

$20.08/hr. - $27.81/hr., salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: 10% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.