Patient Access REP (Call Center - Cancer Team)

An employer is looking for a Patient Access Representative within a call center environment in the Los Angeles, CA area. This person will be responsible for handling about 50+ calls per day for a Cancer Center in the Los Angeles area. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care, speaking with clinical staff, responding to voicemails/emails, and handling work queue items. This position is fully on-site for training. Once trained, it will go fully remote (on average based on performance you could go remote anywhere from 2-3 months). Shift time will either be 8am-4:30pm or 9am-5:30pm. Training will be 8:30am-5pm however.
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-Experience with EPIC
-Basic experience with Excel and standard workbooks
-5+ years call center experience
-Experience working in specialties such as Oncology/Cancer Centers
-Experience with verifying insurances (PPOs, HMOs, and Medicare)
-HS Diploma
-1+ years experience in a call center setting
-2+ years experience in patient registration
-1+ years experience with scheduling appointments
-Proficient scheduling patient appointments in an EMR
-Knowledgeable with different insurances