Manager, Patient Access - Patient Services

Patient Access Manager

Oversees the day-to-day operations and activities performed by Patient Access staff. Responsible for customer service, consistent with the Sutter Health's mission, values and vision. Collaborates with staff and leadership within the organization to drive standard processes and ensure consistency of practices as well as continuous process improvement within the Patient Access department. Makes decisions in fast-paced, fluid environment; actively collaborates with leadership and staff within defined service level agreements.

Education: Bachelor's: Business Administration, Healthcare or related field or equivalent education/experience

Experience: 8 years experience in a leadership role in a registration department. 8 years management, supervisory or team lead experience.

Skills and Knowledge:

• Knowledge of third-party regulations and requirements, managed care concepts and current practices.
• Familiarity with Federal/State and JCAHO requirements for registration.
• Demonstrated analytical and problem-solving skills, as well as having verbal and written communications skills.
• Leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.
• Demonstrates tactical and analytical thinking and planning skills, and is able to develop plan to accomplish objectives, identify obstacles and resolve operational issues.
• Organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service and achieving business results.

Pay Range: $47.33 - $70.99

Job Shift: Days

Schedule: Full Time

Days of the Week: Monday - Friday

Weekend Requirements: As Needed

Benefits: Yes

Unions: No

Position Status: Exempt

Weekly Hours: 40

Employee Status: Regular

Sutter Health is an equal opportunity employer. EOE/M/F/Disability/Veterans.