Patient Access Liaison - Cardiology

Clinical/Allied Health Coordinator

This role serves as the centralized owner of the master schedule template for a designated clinical specialty across all sites of practice. This role is responsible for maintaining consistent and standardized scheduling practices, ensuring optimal outpatient availability, and facilitating patient access. Under general supervision, the Coordinator collaborates with internal scheduling teams and external stakeholders to proactively manage and report on clinic resource time.

Key Responsibilities

• Solely manage and maintain the product line master schedule template.
• Own and implement all schedule changes for the service line.
• Ensure consistency and accuracy across all provider templates and scheduled clinic resources.

Scheduling Operations

• Monitor and report on outpatient availability across all sites within the assigned specialty.
• Act as a centralized resource for scheduling inquiries from referring physicians, patients, and internal teams.
• Respond promptly to patient scheduling needs and access issues.

Collaboration & Communication

• Partner with Contact Center, RPO, and other scheduling departments to align scheduling strategies.
• Communicate scheduling protocols and updates to relevant stakeholders.
• Serve as a liaison between clinical teams and administrative scheduling functions.

Standardization & Compliance

• Ensure standardized scheduling practices, protocols, and procedures across all sites.
• Maintain compliance with organizational policies and service line requirements.
• Identify and implement process improvements to enhance scheduling efficiency and patient access.

EDUCATION/EXPERIENCE REQUIRED: High School or G.E.D. equivalent. Associates degree/ two years or more of college is preferred. A minimum of three (3) years of experience in a business office/healthcare environment including experience with scheduling appointments and schedule maintenance. Analytical ability required preparing physicians' schedules is preferred. Familiarity with computer applications in a PC and patient scheduling environment is required as well as the strong Microsoft office skills.