Customer Service Representative

Customer Service Representative

As a Customer Service Representative, the role is to bring our mission to life by making meaningful connections with our customers and their caregivers in support of our Lively family of products. You'll respond to a consistent flow of customer interactions, providing support for billing and usage inquiries, service plan or account changes, basic troubleshooting, and advocating on behalf of the customer to provide unique health and safety services that support the customer's specific needs. You'll work through several applications, update electronic records and provide accurate documentation. To thrive in this role, you must be able to listen actively and patiently to understand the customer needs and efficiently resolve the expressed concerns. This role is hybrid, which means you must be located within a drivable distance to our Best Buy Health office in Novi, MI. You might be asked to come into the office up to 3 days per week. The payrate is $20/hr.

What you'll do:

• Respond to high volume of inbound calls from new and/or existing subscribers, handling caller needs
• Actively listen, providing caring and supportive responses, while problem solving to resolve customer issues
• Recommend product and value-added services that align with a customer's shared needs
• Protect customer information by adhering to all Federal and State regulations (i.e., CPNI, PCI and HIPAA)
• Provide Phonebook support

Basic qualifications:

• Minimum 1 year of customer service and/or call center experience required

Preferred qualifications:

• Experience working in a fast-paced call center environment
• Experience working in a technology industry
• Experience working with Senior aged customers

What's in it for you:

We offer extensive employee benefits and strive to continuously improve not only the customer experience, but also the employee experience. Whether working from home or on-site in one of our state-of-the-art Caring Centers, our leaders are here to support and help you grow your skills and career. Our benefits include:

• Physical and mental well-being support via Best Buy Health Wellness Program
• Comprehensive benefits including tuition reimbursement, caregiver support, and more
• Generous Best Buy employee discount

About us:

Best Buy is an Equal Opportunity Employer.