Call Center - Customer Service Representative

Call Center - Customer Service Representative

Spherion Staffing is currently looking for 50 CSR's to handle inbound customer calls. The ideal candidate must be an energetic customer service representative with a desire to work in a fast-paced call center environment for a leading business in the Lansing, MI area. You MUST be available to start 03/23/15! The cut-off date to be considered for this position is 3/13/15.

If you would like to apply please stop by our office to interview between the hours of 9am - 1pm, no appointments necessary. We are located at: Spherion Staffing: 106 East Grand River Ave. Lansing, MI 48906 Phone: 517-999-9060 Also we can schedule appointments to interview on off hours upon request.

Job Description

Provide superlative service and support to customers via the phone, including:

• Assisting customers with various inquiries in a timely manner and with a high degree of professionalism
• Researching and resolving customer issues
• Inputting customer information into client systems
• Managing transactions and changes to accounts
• Offering solutions that optimize the customer experience and retain their business

Spherion offers a competitive compensation and benefits package. Full-time, long term role $11/hour-$12.50/hour Bilingual a plus!! Spanish & Arabic languages Must be available Monday - Friday 7am - 7pm

Qualifications

• Exceptional customer service skills
• Strong communication and problem-solving skills
• Ability to thrive in a high-energy, fast-paced call center environment
• Proficient in Microsoft Outlook, Word and Excel
• Capable of resolving issues expeditiously and professionally
• Ability to multi-task and work well under pressure
• Team player with a positive, can-do attitude
• Experience or specialized knowledge preferred (not required)
• High school diploma (or equivalent) required

Additional Information

Must be available between the hours M-F 7am - 7pm - NO WEEKENDS Salary $11.00 an hour