Overnight Manager

Overnight Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a people first culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five-Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm. The Inn has 217 rooms and suites, from the historic Main Inn to dozens of cottage-style buildings with flower-lined brick walkways and breathtaking views. Chatham Bars Inn is one of Cape Cod's most beloved destinations for family vacations, romantic getaways, and corporate retreats. Guests of the Inn are able to experience a series of authentic, first-hand Cape Cod experiences such as private cabana rentals along the Inn's private quarter-mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions. The nearby 8-acre Chatham Bars Inn Farm provides the Inn's restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm-to-table dinners at the farm each week. Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program. The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor. From its historic origins to its modern amenities and exquisite dining, the Inn continues to attract visitors with its charm, elegance, and unwavering dedication to excellence.

As the Overnight Manager the responsibilities include but are not limited to auditing the daily guest ledgers and handling the duties of both the front office operations, night audit, and hotel safety/security. The overnight manager is the Manager on Duty during the overnight hours and provides leadership and supports all members of the front office and resort and keeps to the Chatham Bars Inn Standards which include Forbes, Leading Quality Assurance, and AAA. Manage and monitor activities of all employees in the front office and ensuring they adhere to the standards of excellence and to the guidelines set forth in the employee handbook, hotel policies and procedures, coaching, training, and correcting where needed. Maintain professional and high-quality service-oriented environment at all times Act as Manager-on-Duty for the hotel assisting guests, solving problems, acting on complaints and disturbances, special requests and any other issues that may arise Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate front office activities with other departments Informal overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests Run varies reports for the accounting department Complete and input with accuracy all night audit reports Make room reservations and provide information and services to guests Ensure that the Chatham Bars Inn standards, to include, Forbes, Leading Quality Assurance, and AAA, policies, procedures are properly understood and followed Present a professional appearance Work closely with the resort's departments Be aware of and be able to enforce all fire, life, and safety procedures Perform any reasonable duties as required by the Front of House Manager and Director of Rooms

Qualifications:

• Minimum of 1 year management experience
• Valid driver's license
• Previous night auditor experience preferred
• Superior customer service skills
• Demonstrated leadership skills
• Ability to understand and carry out instructions
• Ability to multi-task
• Experience in Opera systems preferred
• Strong attention to detail and organization
• Basic math and accounting skills necessary
• Excellent computer skills
• Ability to work independently
• Ability to work overnight hours, weekends, holidays