Optical Operations Manager

BJ's Optical Operations Manager

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ's

BJ's pays weekly

Eligible for free BJ's Inner Circle and Supplemental membership(s)*

Generous time off programs to support busy lifestyles*

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

Benefit plans for your changing needs*

o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending

401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

GENERAL FUNCTION

BJ's Optical is seeking an Operations Manager with a strong background in managing multiple projects in support of the day-to-day operations for our Optical departments. This role will be responsible for the development of operational policies and procedures, as well as providing tools necessary to support execution of key projects, such as new/remodel club openings, growing eye exams, and enhancing systems or processes.

RESPONSIBILITIES

• Project manage key initiatives for the Optical business by providing clear direction and follow-up on tasks to be completed and milestones to hit.
• Develop and implement operational policies and procedures to enhance productivity and compliance.
• Establish processes and tools to drive standardization and successful execution of key initiatives.
• Work collaboratively with cross-functional teams to stay aware of initiatives that could impact Optical while also keeping teams informed of Optical projects.
• Partner with Optical Tele-Optometry and Exam Equipment vendors to identify additional locations to add exam capabilities while also looking for opportunities to improve the patient experience and drive exam count.
• High-level engagement with Optical Field Leaders and front-line associates to gather feedback on operational processes and assist with questions or issues.
• Create clear and detailed communications for the Optical and Club Leadership teams on all initiatives and ongoing run-the-business activities.
• Working knowledge of Uprise, 4PC, SAP and any other system to troubleshoot and identify opportunities that is impacting TM productivity and/or overall Optical business.
• Manage operations calendar for the Optical home office team.
• Manage all updates to Optical's operating hours and partner with cross-functional teams to update internal/external websites.
• Manage monthly capital budget

BASIC QUALIFICATIONS

• Bachelor's Degree or equivalent experience
• 3-5 years of Project Management experience
• Working knowledge of store/club operations
• Strong oral and written communication skills
• Organized and detailed-oriented
• Ability to balance multiple projects simultaneously
• Ability to work cross functionally
• Desire to learn and problem-solve
• Excellent interpersonal skills
• Basic excel skills
• Up to 25% travel to new/remodel/existing clubs
• Must be able to work a regular work schedule at the BJ's home office

This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days. In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $100,500.00.