JobsUSAOptician - Full time - Farmington Hills
Company : Henry Ford Health System
Location : Novi, MI, 48375
Posted Date : 15 September 2025
Job Type : Full Time
Category : Retail
Occupation : Optician
Job Details
Clinical/Allied Health
Principal Duties And Responsibilities
Customize the patient's spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues.
Responsible for communicating the preferred lens family of products and the benefits of each.
Responsible for knowledge of each frame line and the material it is made of to properly pre-adjust the frame prior to measurements taken.
Responsible for conducting and recording various measurements that are required to fabricate the lenses.
Responsible for properly inputting and processing eyewear orders into the software program for the optical laboratory.
Responsible for follow-up with the eyewear orders through completion and delivery.
Responsible for ensuring visual displays and eyewear products are clean in accordance with the store specific plan-o-gram.
Responsible for interpreting, explaining, and properly applying vision insurance coverage Assist with dispensing, adjusting, and trouble-shooting eyewear.
Assist with front desk duties such as checking patients in and out, scheduling appointments, and retrieving insurance eligibility.
Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry, as needed.
Knowledge, Skills And Abilities Required
Requires high school diploma or GED.
Previous computer experience and basic math skills preferred.
Previous customer service, retail, or hospitality experience preferred.
Previous dispensing/optical experience preferred.
Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes.
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy.
Must practice the customer skills as provided through on-going training and in-services.
Working Conditions
Works in retail optical environment.
Requires evening and weekend hours.
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