Ops Senior Admin Assistant ON-SITE - Sunday - Thursday or - Sunday - Thursday

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Job Description:

Operations Senior Administrative Assistant

Be a part of the Marken, UPS Healthcare Precision Logistics, one of the country’s largest Next Flight Out, ground expedite, and Service Parts Logistic providers. Our company operates through partnerships with hundreds of domestic and international agent partners that provide courier pickup, and delivery services on behalf of MNX, and all of the major commercial airlines for air haul lift.

Our 24x7 call center is now hiring for service-oriented individuals who are career-minded and who enjoy a challenging and dynamic environment. This position works to solve a full range of logistics challenges by engaging with customers and/or agents.

On-Site / Marken's Headquarters in Durham, NC.

Hours: 1600 - 0030, Sunday - Thursday or 2300 - 0730, Sunday - Thursday

What you will do:

• Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail

• Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries

• Communicate with customers and agents in a professional and courteous manner

• Meet required team metrics

• Stay current on all required training

What you bring: 

• At least 1 year of customer service experience

• Time Management

• Must be at least 18 years old and have a high school diploma or GED

• Be proficient in: Microsoft-Word, Excel, Outlook & data entry and type 30 WPM

• Knowledge of US and world geography and time zones is preferred

• Call Center experience is preferred

• Must have outstanding communication, customer service, and organizational skills

• Be able to operate in a fast-paced and demanding environment

• Be flexible - with the ability to work additional hours as business requires

We are Marken: Driven by our passion for patients, Marken’s unique position within the biopharma and life sciences industry is unparalleled. We remain at the forefront of logistics innovation, delivering novel scientific discoveries to patients across the globe. As one trusted partner, we bring your trial from clinical to commercial and beyond, with our unique ever-evolving supply chain solutions portfolio.

MNX is now part of Marken, UPS Healthcare Precision Logistics: MNX has combined with Marken and Polar Speed under one global brand. Legacy MNX brings forth years of expertise in radiopharmaceuticals, aviation and complex secure logistics. While our legacy name may be changing, our dedication to our clients and their patients remains our top priority.

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.