Operations Subject Matter Expert (SME)

Job Family

Operational Effectiveness Consulting

Travel Required

Up to 10%

Clearance Required

Ability to Obtain Public Trust

What You Will Do

We are seeking a highly knowledgeable and experienced Subject Matter Expert (SME) to support U.S. Customs and Border Protection (CBP) modernization efforts across key operational components, including the Office of Field Operations (OFO), U.S. Border Patrol (USBP), Air and Marine Operations (AMO), Office of Trade (OT), and Operations Support (OS).

In this role, you will:

1. Provide expert-level guidance and technical insight on the development and modernization of CBP systems.
2. Advise on the design, architecture, and implementation of complex IT solutions.
3. Support the migration of legacy systems to modern platforms, ensuring alignment with CBP's technology standards and lifecycle methodologies.
4. Offer strategic input on initiatives such as data model integration and interoperability.
5. Collaborate with program managers, developers, and stakeholders to ensure technical feasibility, compliance, and mission alignment.
6. Contribute to the refinement of system requirements, risk assessments, and performance evaluations to support continuous improvement and operational excellence.

What You Will Need

• Must be able to obtain and maintain a Federal or DoD "Public Trust"; candidates must obtain approved adjudication of their Public Trust prior to onboarding with Guidehouse. Candidates with an active Public Trust or suitability are preferred
• Bachelor's degree
• Five (5) or more years experience supporting DHS CBP in an operational capacity
• Experience with strategy development/strategic planning, enterprise resource development, training design and development and technology innovation

What Would Be Nice To Have

• An ACTIVE and MAINTAINED "TOP SECRET/SCI (TS/SCI)" Federal or DoD security clearance
• Experience working for a "big 4" consulting firm

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity EmployerProtected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.