Operations Manager

Operations Manager

We are seeking an Operations Manager to join our team supporting the United States Senate in Washington, DC.

This program provides comprehensive services for Local Area Networks (LANs) and Wide Area Networks (WANs), supporting roughly 12,000 users. The program covers the acquisition, delivery, configuration, integration, and upgrade of IT products, along with installation and on-site maintenance, including help desk services. Additional support includes hardware delivery, moves, upgrades in state offices, and technical assistance for systems, ensuring efficient, secure, and up-to-date IT infrastructure.

We are seeking a highly skilled and motivated Operations Manager to oversee and manage IT infrastructure and operations. The ideal candidate will have a strong background in IT management, excellent problem-solving skills, and a proven track record of successfully leading IT teams. The Operations Manager will be responsible for ensuring the smooth and efficient functioning of all IT systems, services, and support processes.

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

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As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Responsibilities

Demonstrated ability for oral and written communication with the highest levels of management.

Demonstrated excellence in planning, directing, and managing IT projects/operations.

Lead and manage the contracts IT operations team, providing guidance, training, and support to ensure high performance and professional growth.

Develop and implement IT policies, procedures, plans and best practices to maintain a robust and secure IT environment.

Knowledge of industry-accepted standards and best practices related to IT operations.

Knowledge of and experience with help desk support and operations.

Knowledge of networking and network-based software applications.

Demonstrated experience in an IT environment.

Maintain program service levels and specifications.

Oversee the maintenance, monitoring, and upgrading of IT infrastructure, including servers, networks, and hardware.

Ensure high availability and reliability of all IT systems and services through proactive monitoring and performance tuning.

Meet the needs of the customer, ensuring timely and effective resolution of issues and requests.

Implement and maintain IT security protocols to protect data and assets from threats and vulnerabilities.

Ensure compliance with relevant regulations and industry standards, conducting regular audits and assessments.

Manage relationships with external vendors and service providers, negotiating contracts and ensuring service quality.

Exercise ISO 9001:2015 series practices throughout the performance of this Contract. ISO 9001:2015 standards.

Required Qualifications

Bachelor's degree in computer science or equivalent field.

10 years of experience in operations and management of LAN support, system integration, complex network designs, network administration, telecommunications, and data processing projects.

Ten years of experience in management of broad-based IT programs.

Advanced customer service skills and training.

Familiar with implementing ISO 9001:2015 standards and practices.

Strong problem-solving and decision-making abilities.

Relevant certifications (e.g., ITIL, PMP, CISSP) are a plus.

Able to pass Capitol Police Background Check.

Additional Job Information

Work environment and physical demands:

• Location: Washington D.C.
• Type of environment: Varies
• Noise level: (Low, Medium, High)
• Work schedule: Schedule is day shift Monday Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: 10%

Physical demands:

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work authorization/security clearance:

Citizenship: US Citizen

Clearance requirement: Capitol Police Background Check

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

Equal employment opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.