CONFERENCE CENTER GENERAL MANAGER

General Manager

We are seeking a dynamic and results-driven General Manager to lead the full spectrum of operations at the prestigious Kellogg Conference Center, including food and beverage services, hotel and conference accommodations, audiovisual support, and facilities management. This is a high-impact leadership role responsible for driving financial performance, elevating guest satisfaction, and fostering a culture of excellence and service.

Reporting directly to the Vice President of Operations, the General Manager will serve as the strategic and operational leader, ensuring seamless execution across all departments while maintaining compliance, optimizing resources, and inspiring a high-performing team.

Key Responsibilities:

• Operational Leadership: Oversee all aspects of conference center and hotel operations, including culinary services, guest accommodations, event support, and AV services.
• Financial Stewardship: Prepare and analyze financial statements in accordance with GAAP and corporate policies. Identify trends, manage budgets, and implement cost-control strategies.
• Client & Corporate Partnership: Serve as a trusted advisor to both the client and corporate leadership, providing insights and recommendations based on financial and operational performance.
• Compliance & Reporting: Ensure timely and accurate reporting of financials, forecasts, and KPIs. Maintain compliance with the Management Agreement and internal controls.
• Team Development: Lead performance management processes, conduct regular audits, and foster a culture of continuous improvement and accountability.
• Guest Experience: Champion the Platinum Service culture, using guest feedback to enhance service delivery and exceed expectations.
• Facilities Oversight: Ensure the physical integrity and presentation of the property through proactive maintenance and vendor coordination.

Preferred Qualifications:

• Bachelor's degree required; advanced degree or hospitality certifications a plus.
• 58 years of progressive leadership experience in hotel, conference center, or hospitality operations.
• Strong financial acumen with expertise in budgeting, forecasting, and variance analysis.
• Exceptional communication, strategic thinking, and problem-solving skills.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Demonstrated commitment to excellence, equity, and service.
• Adaptable, collaborative, and able to thrive in a fast-paced, guest-focused environment.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.