Operations Manager for Growing Home Care Company

Operations Leader

Homewatch CareGivers, a growing non-medical home care business with four territories in Orange County (Yorba Linda) is seeking an Operations Leader. The Operations Manager will be responsible for managing the care of our clients/employees, creating relationships with industry referral sources, and the overall growth of our office in the greater Orange County area. Must have prior home care or related leadership/management experience.

You're a people person who's equally passionate about helping people and growing businesses. You have a competitive spirit and love the feeling of winning and excelling, but at the end of the day you're most fulfilled when you also know that you're bringing happiness to people. You're ready for a new challenge that will take all your talents to succeed but also bring the kind of professional fulfillment that only comes when you're successfully growing a business and doing good in the world.

The Operations Manager will be responsible for promoting high standards of client care and building an engaging and rewarding work environment for our caregivers and office staff. The ideal candidate is a caring, organized, business-minded professional in the senior care/home care industry who has a record of success with staff management, customer service, growth, instilling accountability, and relationship building.

The Operations Manager must have at least 5-6 years of management/leadership experience in the Home Care industry. This position is responsible for building and maintaining relationships with our caregivers, clients, referral sources, and business leaders in the community as well as corporate management, while maintaining a strong focus on continuous improvement and customer satisfaction.

Specific responsibilities include:

• Manage the overall client care experience to individual clients and families along with the other members of our management team.
• Oversee the day-to-day operations of a growing $3M home care agency that operates in Orange County, but also serves portions of LA County, and the Inland Empire.
• Work with an office staff of 3-5 employees including a remote recruiter and up to 90 caregivers.
• P&L responsibility and KPIs; increase both top-line revenue and bottom-line profits.
• Take responsibility for ensuring that clients and caregivers are well taken care of and that satisfaction levels are high.
• Set a personal example that exemplifies our company values.
• Be both a strong administrative manager and a compassionate people leader.
• Monitor client care with supervisory visits, unannounced visits, phone calls, meetings, etc.
• Must have experience in training and employee development.
• Is available to all staff and clients to address specific and general complaints and concerns.
• Ability to take charge of a situation when appropriate with the ability to lead and motivate others as well as manage conflict.
• Participate in administrative "on-call" responsibilities with team of office employees.
• Follow up with hospitalized residents and coordinates after care with the physicians and health team members.
• Work with the management team to bring creative solutions to prospective clients and to build the business of current clients.

Qualifications:

• A strong candidate will have hands-on knowledge and good decision-making that typically comes from 5-10 years of experience in a similar work setting.
• Strong people skills and strong administrative abilities.
• Willingness and desire to work with the elderly, knowledge of the aging process and the physical, psychological, and social needs of the elderly.
• Ability to effectively communicate with a variety of people.
• Ability to direct client care and services to the elderly which meet or exceed the agency's quality and service standards.
• Demonstrate effective customer service skills.
• Ability to effectively manage a diverse employee work group in a 24/7 hour business.
• Demonstrate skill in conflict resolution.
• Financial management skills; business acumen; familiarity with business practices and principles.
• Must successfully pass State of California background check and acquire HCA required through the Department of Social Services.

Is this you? If so, we want to talk to you. Please email your resume. No phone calls please.

We're a growing home care business dedicated to providing great care and great employmentand we're looking for a strong leader to be part of our team.

Job Type: Full-time

Salary: $65,000.00 - $90,000.00 per year Note. While we do have wellness and dental insurance; we do not currently have a health insurance program. Also, all applicants will participate with other office staff members in an on-call after hours phone rotation.

Homewatch CareGivers offers the comprehensive home care services and we believe that exceptional training means a more rewarding experience for you and better care for clients. Homewatch CareGivers is a premier provider of in-home care services for people of all ages, including seniors, children, veterans, the chronically ill, and those recovering from medical procedures.

Our care philosophy is based on finding interesting, innovative ways to empower clients and help them feel engaged and respected. We start by making sure our caregivers and office staff are confident and empowered, too. Our Homewatch CareGivers University is a professionally-developed training platform designed to give you the tools and resources you need to make the very most of your time with clients and gain the most satisfaction from your job. It includes online accredited courses to help you meet the training requirements you may need to stay current with caregiver certification and licensure. The more prepared you are, the more secure you feel in your daily work.

This is an incredible opportunity to feel great about your job and the impact it has on others. Join our growing team and help bring our unique care philosophy to life!