Operational Support Representative - Hybrid (Sun-Thurs 1st Shift)

Hybrid Position In Office 2 Days Per Week In Concord, NC

Move your career forward with Ryder! If you are up to the challenge, apply now to work for one of the largest and most respected names in logistics, transportation, fleet maintenance and supply chain services in the world!

The Operational Support Representative will receive inbound phone calls at our call center from Ryder personnel and will assist with ELDs and related regulatory questions, assistance with trip related transactions and handle other trip related questions and issues as they arise. Additional requirements may require audits. The ideal applicant would be a personable problem solver.

In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer:

• Comprehensive training and the ability to continue your professional development
• Regional and local Ryder resources to help guide and support as we grow this offering
• The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide
• 12 weeks of paid maternity leave
• Additional day of Paid Time Off for Military Veterans

We are seeking the best and most promising candidates to provide creativity, agility and superior customer service that will exceed our customer's expectations. If you possess a strong work ethic and a burning desire to succeed and grow your career, then we have an opportunity for you! You must be willing to commit yourself to align with our core values: Trust, Innovation, Expertise, Collaboration and Safety. The ability to embrace and utilize technology as part of your daily routine is crucial.

In addition, you are the management and professional representative of the Ryder organization. If your work experience and/or education aligns with the requirements and responsibilities listed below, apply now!

Essential Functions

• Provide timely assistance with regulatory questions, ELDs and related regulatory questions, assistance with trip related transactions and handle other trip related questions and issues. Escalate issues as needed.
• Effectively handle all calls and follow-up calls with drivers as necessary to ensure all issues are resolved to their satisfaction. Process internal requests on demand for a variety of topics.
• Accurately document all interactions, issues, and resolutions.
• Report recurring issues or trends to supervisors to help identify areas for process improvement.
• Maintain up-to-date knowledge of changes in policies. Follow all company policies and procedures when handling calls, ensuring compliance with industry regulations and internal guidelines.

Additional Responsibilities

• Handle calls from personnel.
• Miscellaneous data entry.
• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills, required
• Ability to work in a fast-paced environment with occasional process changes, required
• Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown, required
• Strong verbal and written communication skills, required
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), required
• Flexibility to operate and self-driven to excel in a fast-paced environment. Must be accustomed to busy phones, required
• Demonstrates time management and priority setting skills, required
• Capable of multi-tasking, highly organized, with excellent time management skills, required
• Ability to work independently and as a member of a team, required
• Detail oriented with excellent follow-up practices, required

Qualifications

• H.S. Diploma/GED, required
• One (1) year to three (3) years or more in logistics, transportation, warehouse or related field, required
• 1 year or more in experience in logistics, transportation, call center environment, preferred
• 1 year or more in experience with both US 49 CFR and Canadian SOR/2005-313 (hours of service regulations), preferred
• Knowledge of US and Canadian DOT regulations intermediate, preferred
• Basic computer and typing skills intermediate, required

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type: Hourly

Minimum Pay Range: $19

Maximum Pay Range: $19

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.