Customer Service Representative 1

Customer Service Representative
Onsite @ Claremont, NC
Duration: 05+ Months
Pay Rate: $17-$18.25/hr
Hours: 08:00 AM - 04:30 PM
Must Have:
excellent communication skills written oral
Intermediate Outlook, Excel, etc.
Must be able to work in a team atmosphere
Years of Experience: 0-3 years
Good to Have:
SAP Knowledge- Preferred
Open to Recent College Graduate with SAP and Microsoft Experience
Day to Day:
Assisting current customer service team with quotes and order status Request.
Summary :
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities:
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one's time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as MS Outlook or data entry software.
Education/Experience:
• High school diploma.
• 0-2 years customer service related experience required.