Office Manager/Customer Service

Office Manager

Servpro of Sarasota is seeking a highly organized, customer-focused Office Manager to join our team. In this role, you'll ensure smooth day-to-day office operations while providing excellent customer service as one of the first points of contact for our clients. This is a collaborative role focused on supporting the team and customers, perfect for someone who is quick, tech-savvy, and enjoys keeping both customers and the office running efficiently.

Responsibilities:

• Customer Service: Answer phones, respond to emails, assist customers with questions, and ensure all clients receive timely, professional support.
• Manage scheduling, job documentation, and invoicing processes.
• Coordinate with field crews and management to keep projects on track.
• Handle office operations including supplies, vendor relations, and recordkeeping.
• Assist with HR tasks such as onboarding, employee files, and compliance tracking.
• Provide reception support by greeting walk-in clients and directing inquiries as needed.

Qualifications:

• Experience in an office manager, administrative, or customer service role (experience in restoration, construction, or water mitigation is a plus).
• Excellent communication skills with a customer-first mindset.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Tech-savvy, proficient in Microsoft Office Suite, and quick to learn new software.
• Experience with the DASH program preferred, but not required.
• Bilingual in English/Spanish is a plus, but not required.
• Dependable, detail-oriented, and a strong team player.

Why Join Servpro of Sarasota?

Be part of a trusted, nationally recognized restoration brand with local roots. Supportive, team-oriented culture where your contributions truly matter. Competitive pay and benefits package. A role that combines customer interaction with office management responsibilities.

Equal Opportunity Statement: Servpro of Sarasota is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.