Office Administrative Assistant

Join Our Franchise as an Office Administrative Assistant

Do you love helping people through difficult situations? Then don't miss your chance to join our Franchise as a new Office Administrative Assistant. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened"!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description

Answer the phone and be the first point of contact for customers. Manage job files and coordinate the schedule between restoration crews, customers, and insurance companies. General office duties including organization, light cleaning, and stock management.

Responsibilities

• Monitor job file status and scheduling
• Maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Remain in contact with customers and clients
• Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
• Maintain internal and external communications
• Office management duties
• Perform job close-out

Qualifications

• Administrative or office-related experience and business experience preferred
• Experience in the commercial cleaning and restoration or insurance/service industry is desired
• Experience with writing estimates, job file processes, and quality assurance, a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software
• Minimum of HSD/GED
• Ability to successfully complete a background check subject to applicable law

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.