Mitigation Lead Tech - Crew Leader

ServiceMaster Restoration by David

Do you have experience in the restoration industry? ServiceMaster Restoration by David offers competitive wages, PTO, signing bonus and other regular bonus/incentives, as well as paid certification opportunities. If you are good at what you do, come join the premier restoration company, the team that will truly appreciate your contribution.

Position Overview

A successful Crew Leader leads by example in performing quality mitigation and remediation work, while motivating his/her crew to do the same. You are key in giving comfort to customers who are facing the major adversity of a disaster in their home or place of business. A strong work ethic and people skills will ensure success and satisfaction in your career in this "recession proof" disaster restoration industry.

Job Responsibilities

• Knowledge of disaster restoration, water and fire mitigation and mold remediation, etc
• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
• Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
• Completes sketch and scope sheet for estimate, complete drying records using mobile software
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers communicates customer issues, daily job activities with key company staff
• Prepares and/or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
• May train new technicians or key operational team members
• Ensure safety standards are being followed during all active jobs
• Valid Drivers' License and satisfactory driving record
• Strong verbal and written and communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Experience with entering data using a tablet or mobile phone
• Report to work on time in a clean, complete uniform
• Read and follow product label usage instructions

Job Requirements

• High school graduate or equivalent
• Valid driver's license and satisfactory driving record
• Good verbal and written and communication skills
• Role models customer service expectations with home owners, adjusters, vendors etc.
• Knowledge of disaster restoration or construction industry
• Proficient with using mobile software to enter data
• Experience with using Xactimate is preferred but not required
• Must be able to prioritize activities and meet deadlines
• Experience in training and managing others
• Strong problem-solving skills
• Communicates customer issues, job activities with key company staff
• Drug/Alcohol/Tobacco free required
• Certifications are preferred, but not required:
• ASD Applied Structural Drying Technician
• FSRT Fire & Smoke Restoration Technician
• OCT Odor Control Technician
• WRT Water Damage Restoration Technician

Physical Demands and Working Conditions

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• Don appropriate Personal Protective Equip (PPE); For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
• Be exposed to various inside and outside working conditions

Compensation and Incentives

• $500 Start up bonus potential after 90 days of employment
• Competitive wages, DOE: $20-25/hr
• Bonus and incentives
• PTO Accrual
• Health Insurance
• Opportunities for advancement/training/certification
• Monthly team building luncheon or activity
• Cell phone allowance

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. Additional responsibilities related to restoration work may be required of employees. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.