Market Development & Operations Manager

Market Development & Operations Manager

Help At Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 50,000 compassionate caregivers across 12 states. We're looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help At Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help At Home may be a good fit for you.

The Market Development & Operations Manager (MDOM) is chiefly responsible for driving organic growth through all distribution channels in the Ohio market. The MDOM is a field-based, sales-forward role which will manage, develop, and mentor Market Development Representatives (MDRs), who focus on building and maintaining relationships with key referral sources such as Managed Care Organizations (MCOs), Case Management Agencies, Area Agencies on Aging, hospitals, and other healthcare or community-based organizations. This role includes direct responsibility for employee performance, improvement, and engagement, and supports the execution of short-term growth objectives through team management and collaboration with market leadership to develop market real estate and community connections.

Candidates should be located in Ohio. While the position offers remote or work-from-home flexibility, it requires regular travel to branches and client sites throughout the market on a weekly basis.

Duties/Responsibilities:

• Effective management and leadership of a team of professionals responsible for market exploration and expansion.
• Execute the market development strategy within the assigned market.
• Analyze data to draw insights and forecast market trends.
• Collaborate with other departments in the organization to ensure alignment of objectives.
• Implement strategic plans to handle potential market challenges.
• Foster relationships with clients, suppliers, and other relevant entities.
• Evaluate departmental results against established objectives.
• Collaborate with Market Leadership to develop market real estate and community connection plan based on the overall strategic and tactical objectives.
• Project Manage office optimizations including new, relocations, consolidations, and closures.
• Collaborate with Operations & IT to ensure office stability.
• Support M&A activity to ensure appropriate support and integration of physical locations.

Education and Experience:

• High school diploma or GED required. Bachelor's degree preferred. Additional relevant degrees or credentials a plus.
• At least six (6) years of previous experience, with demonstrated success, in roles focused on business growth. This may include, but is not limited to, sales, talent recruiting, account management, distribution channel management, strategic partnerships, marketing, and business leadership roles with accountability for growth.
• Previous experience in the home health industry preferred.
• Experience in market development or a related field with a proven record of leading a team is preferred.

Required Skills and Abilities:

• Results Driven: Sets clear goals, measures outcomes, and drives accountability.
• Leadership: Inspires, develops, and leads high-performing, diverse teams.
• Communication: Excellent written and verbal skills across varied audiences.
• Curiosity & Learning: Demonstrates a growth mindset and fosters it in others.
• Innovation: Creates and tests new ideas to drive market growth.
• Collaboration: Builds strong cross-functional relationships and teamwork.
• Empathy: Understands partner and customer perspectives to strengthen engagement.
• Agility: Thrives in dynamic environments; adapts quickly to change.
• Critical Thinking: Strong problem-solving and sound decision-making skills.

Physical Requirements:

• The role requires the ability to visit and navigate locations of Help At Home offices, offices of our Partners, other meeting locations, and Community events.
• Sedentary ability to remain in a stationary position for extended periods of time.
• Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements:

• Role must be within the Ohio market but can be remote within that geography.
• Regular travel on a daily or weekly basis required in the assigned market areas aligned with Partner and Community responsibilities defined herein. Cross-market travel would be only occasionally (quarterly or annually) required.

Salary Range:

• $80,000 - $90,000 plus quarterly incentive bonus

Benefits:

• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 40+years of history in a high-demand field

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.